Lagardère Travel Retail has taken a pivotal step in transforming its operational landscape by implementing the 'TeamUp' app, developed in collaboration with Yoobic. This innovative app is designed to enhance the working experience for over 2,800 employees distributed across five
In the fast-paced world of technological innovation, Sobot has emerged as a frontrunner with its audacious "AI-First" strategy aimed at revolutionizing customer service. This approach seeks to harmonize the precision of artificial intelligence with human-like interactions, propelling the
In a move that challenges industry norms and focuses on enhancing user experience at the store level, Starbucks has introduced groundbreaking technologies aimed at revolutionizing barista operations. Emerging from the discussions held during its 2025 Leadership Experience in Las Vegas, the company
What if contact centers could predict customer dissatisfaction before it even occurs? As businesses strive to offer seamless and satisfying interactions, the partnership between CallMiner, a leader in AI-powered conversation analytics, and Microsoft promises to redefine the way contact centers
Meet Zainab Hussain, a seasoned expert in e-commerce strategy and customer engagement. With an accomplished background in operations management, Zainab offers a wealth of knowledge in enhancing business communication across digital platforms. Her insights into improving customer connections using
Imagine a bustling call center where agents are overwhelmed by customer complaints about connectivity disruptions. The $200 billion telecom industry is dealing with frustrating customer experiences and high churn rates. Enter Visual Agentic AI, a groundbreaking technology swiftly rewriting the
