Tag: chatbots

February 16, 2024

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated […]

August 31, 2023

Generative AI may be generating buzz, but for tech-savvy retailers, AI is not a new technology. Conversational AI has been foundational to many customer experience technologies we now take for granted. Chatbots, Interactive Voice Response (IVR) and intent analysis can […]

February 23, 2023

The AI revolution is here, and customers already expect to benefit from the convenience it promises to deliver. Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not […]

September 28, 2021

What exactly are consumers looking for? The COVID-19 pandemic has caused a huge shift in the way they shop and what they want in terms of experiences from retailers. A new survey from Lucidworks, a provider of the Connected Experience […]

August 4, 2020

Chatbots have become an essential feature for retailers across the world. Businesses benefit from these integrations since chatbots can boost sales, assist customers and help the company stand out. Though chatbots are already making progress in the retail world, AI […]

July 17, 2019

Chatbot integration may have gotten off to a bumpy start, but the Drift and SurveyMonkey Audience report indicates that younger consumers may be more willing to engage with the technology. Per the report, 35% of consumers ages 18 to 24 […]

May 9, 2019

While chatbots have been derided for their inability to handle complex interactions with humans, tech companies are investing billions of dollars in the technology to make bots more conversational. As Juniper’s forecast suggests, chatbots are about to embark on a […]

July 5, 2018

It’s always hard to read about automation supplanting people, but it is an increasingly tight labor market and retailing is still a very margin-sensitive business. New research from Juniper outlines how chatbots will not only save on labor costs, but […]

March 8, 2018

Hands on or hands off, the new generation of virtual assistants is engaging American consumers in a big way — hands down. A wide array of voice devices — now starring smart speakers, but also including smartphones and other computing […]

December 21, 2017

Four years ago, I was invited to Dallas to meet with the merchandising, marketing and store operations executives at what was then called “JCP” to discuss how Coca-Cola might be a part of JCP’s re-envisioned store concept – a store-within-a-store […]

June 23, 2017

Most chatbots fail because companies either do not clearly define their purpose, or they set goals that are far too ambitious, according to a recent study by Forrester. The analyst group’s research, ‘Chatbots are Transforming Marketing’, suggests some bots are […]

February 24, 2017

Retailers are spending lots of time and money trying out new, fancy technologies such as touchscreen mirrors in changing rooms and robo-assistants out in the racks to get consumers to buy more. Shoppers couldn’t care less. Home improvement chain Lowe’s […]

January 3, 2017

Each year, online sales continue to grow at a steady pace. By the end of 2016, worldwide retail e-Commerce sales are expected to reach $1.915 trillion, according to eMarketer — a new record. But what could slow this growth? Alternatively, […]