Tag: free returns

E-commerce, Retail Types

Free returns could be on the way out as consumers prepared to pay

January 26, 2023

Via: Charged

One in four consumers are willing to pay return fees, according to Sendcloud. Major retailers like H&M and Zara have started charging customers for returns, and as a result one in four consumers revealed that they are willing to pay […]

News & Trends

No free returns? More than half of shoppers won’t buy

April 23, 2019

Via: Retail Dive

Yes, returns are costly for retailers, but, as this latest report points out, getting returns right is key to satisfying customers. It’s critical for stores to provide customers with a seamless returns process and multiple payment options, which might mean […]