Automation

I'm thrilled to sit down with Zainab Hussain, our esteemed retail expert and e-commerce strategist, who brings a wealth of experience in customer engagement and operations management. Today, we’re diving into the exciting partnership between two innovative forces in the contact center industry,

Imagine a world where online shopping feels like having a personal assistant who knows exactly what you need, predicts your preferences, and guides you through a seamless buying journey. This is no longer a distant dream but a reality driven by generative AI, a technology that is revolutionizing

Welcome to an insightful conversation with Zainab Hussain, a renowned e-commerce strategist with deep expertise in customer engagement and operations management. With years of experience in leveraging technology to drive business value, Zainab has become a leading voice in the integration of

I'm thrilled to sit down with Zainab Hussain, our esteemed retail expert and e-commerce strategist, who brings a wealth of experience in customer engagement and operations management. Today, we’re diving into the exciting world of AI-driven innovation with a focus on ECGI Holdings’ Uplist Ventures

In the high-stakes arena of e-commerce, a single unanswered customer query can unravel months of brand-building efforts, and the pressure to deliver flawless post-purchase experiences has never been higher with online retail sales projected to surpass $7 trillion globally by 2025, according to

Setting the Stage for Innovation in Beauty Franchise Customer Experience In an industry where personalized client interactions define brand loyalty, beauty franchises face a staggering challenge: managing tens of thousands of customer inquiries monthly while scaling operations. A single missed call