Automation

Zendesk Unveils AI-Powered Resolution Platform for Enhanced Service Delivery
Customer Engagement Zendesk Unveils AI-Powered Resolution Platform for Enhanced Service Delivery

Zendesk, a leader in AI-driven service technology, launched the Zendesk Resolution Platform at its annual Relate conference. This new innovation aims to redefine customer service by utilizing Agentic AI—a sophisticated form of artificial intelligence tailored for service sectors. Zendesk's l

April 1, 2025
Retail Industry Embraces Digital Tech for Enhanced Operations and Experience
Tech & Innovation Retail Industry Embraces Digital Tech for Enhanced Operations and Experience

The retail industry is undergoing a transformative phase, driven by the integration of advanced digital technologies that streamline operations, enhance customer experience, and maintain competitiveness in an ever-evolving market. Retailers and related companies are leveraging a variety of

March 31, 2025
How Can AI, AR, and Digital Twin Tech Transform Retail Operations?
Tech & Innovation How Can AI, AR, and Digital Twin Tech Transform Retail Operations?

In today's discussion, we're joined by Zainab Hussain, an e-commerce strategist with a wealth of experience in customer engagement and operations management. We'll be exploring various aspects of how advancing technologies like AI, AR, and digital twins are revolutionizing the retail

March 28, 2025
The Necessity and Benefits of Digitalizing Warehouses in 2025
Tech & Innovation The Necessity and Benefits of Digitalizing Warehouses in 2025

As the supply chain ecosystem rapidly evolves, the digitalization of warehouses emerges as a crucial step towards maintaining agility and efficiency in the retail and consumer goods sectors. By now, embracing advanced technologies like AI, robotics, and cloud computing is no longer optional but a

March 28, 2025
How Can Retailers Optimize Returns Management in Ecommerce?
Customer Engagement How Can Retailers Optimize Returns Management in Ecommerce?

In the fast-paced world of ecommerce, managing returns effectively has become a critical aspect for retailers. As online shopping continues to grow, so do the challenges and opportunities associated with the returns process. Retailers must not only address these challenges to preserve margins but

March 28, 2025
Top Ecommerce Technology Investments of 2024 in AI and Automation
Tech & Innovation Top Ecommerce Technology Investments of 2024 in AI and Automation

Navigating the rapidly evolving landscape of ecommerce is a challenge that online retailers are embracing with increasing enthusiasm. In 2024, the spotlight is on advanced technological investments, particularly in artificial intelligence (AI) and marketing automation. Retailers are strategically

March 28, 2025
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