AI & Machine Learning

How Is PolyAI Transforming Customer Service Efficiency?
Tech & Innovation How Is PolyAI Transforming Customer Service Efficiency?

Customer service is evolving rapidly, driven by technological advancements that aim to increase efficiency and enhance customer experiences. A pivotal study by Forrester Consulting, commissioned by PolyAI, a leader in enterprise conversational AI, offers insight into these developments. This study

Phonexa's AI Call Agents Boost Customer Interaction Efficiency
Tech & Innovation Phonexa's AI Call Agents Boost Customer Interaction Efficiency

In today’s fast-evolving landscape of marketing automation, Zainab Hussain stands out as an esteemed e-commerce strategist. With her vast experience in customer engagement and operations management, she offers invaluable insights into the realm of AI Call Agents—a cutting-edge feature recently

Is AI Shopping Transforming Consumer Habits in 2025?
Tech & Innovation Is AI Shopping Transforming Consumer Habits in 2025?

The advent of artificial intelligence in the realm of online shopping is challenging longstanding consumer behaviors, sparking discussions on its potential to reshape the retail landscape. Artificial intelligence, once a futuristic concept, is now increasingly integrated into e-commerce platforms,

Conversational AI Innovations – Review
Tech & Innovation Conversational AI Innovations – Review

In today's fast-paced digital world, technology is advancing rapidly, with conversational artificial intelligence (AI) being one of the most transformative areas of innovation. This review delves into the significant developments in this sector, exploring the technology's evolution, key features,

Constructor's AI Shopping Agent Now Available on AWS Marketplace
E-Commerce Constructor's AI Shopping Agent Now Available on AWS Marketplace

Influence of AI Shopping Agents in Retail Evolution In an era where ecommerce is rapidly transforming through digital advancements, Constructor’s AI Shopping Agent (ASA) emerges as a pivotal tool with profound implications for the sector. Now accessible via AWS Marketplace’s AI Agents and Tools

AI Revolutionizes Contact Center Queue Management
Customer Engagement AI Revolutionizes Contact Center Queue Management

In today's interconnected world, contact centers are the frontline of customer service, constantly adapting to innovative methods for management and efficiency. Our guest, Zainab Hussain, is a seasoned e-commerce strategist with an impressive background in customer engagement and operations

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