Fisher & Paykel, a luxury appliance manufacturer founded in New Zealand in 1934, is enhancing its smart appliance initiatives through predictive maintenance using AI technology. By leveraging Salesforce's Agentforce, Fisher & Paykel initially improved customer service through automations and AI
The consumer goods industry has seen a rapid evolution, with mergers and acquisitions (M&A) being a crucial growth strategy. Chief Information Officers (CIOs) play instrumental roles in navigating the technological intricacies of such M&As. Effective CIO strategies are paramount to leveraging M&As
LG Ad Solutions has released “The Big Shift 2025,” analyzing the evolving role and impact of connected TVs (CTVs). The report highlights the transformation of CTVs from passive viewing devices to multifunctional hubs that integrate immersive entertainment, interactive experiences, and retail
Global trade dynamics have been significantly altered by various tariff implementations, creating complexities for businesses worldwide. Kantar, a leading marketing data and analytics organization, has introduced the Tariff Toolkit to address these challenges. This roundup article consolidates
Zainab Hussain, an e-commerce strategist with expertise in customer engagement and operations management, brings a wealth of knowledge to the realm of digital analytics. Today, she shares insights on Quantum Metric’s latest innovations and the future of digital customer experiences. Can you tell us
Home Bargains, a leading discount retailer in the UK, is introducing an AI-enhanced anti-theft system at self-checkout stations. Developed in collaboration with Storewide Active Intelligence (SAI) and Everseen, the technology uses artificial intelligence in conjunction with CCTV to ensure all items
