The e-commerce landscape has undergone a rapid transformation, with delivery speed often being hailed as a cornerstone of customer satisfaction. Yet, a new debate has shifted the spotlight, questioning whether the obsession with speed actually overshadows more pressing factors, such as reliability
In an era where artificial intelligence (AI) is rapidly redefining industries, executives from major players like Hershey, Kellanova, Diageo, and Giant Eagle gathered in Chicago for the CGT Analytics Unite event. The meeting aimed to explore AI's transformative potential in the consumer goods
Amid growing concern over digital vulnerabilities, the retail industry grapples with increasing complexity in cybersecurity challenges. The recent rise in cyberattacks targeting prominent retailers like Marks & Spencer underscores the urgent need to address an evolving threat landscape. As
Alibaba's meteoric rise as a global e-commerce titan exemplifies innovation's role in transforming digital marketplaces. Launched in 1999 by Jack Ma and his visionary team in Hangzhou, China, Alibaba has pursued an unwavering mission to empower small businesses by leveraging
In the rapidly evolving retail landscape, managing stress in contact centers has become a critical challenge. Enter Zainab Hussain, an e-commerce strategist with vast expertise in customer engagement and operations management, who sheds light on how conversational AI is reshaping the future of
Recent high-profile cyber-attacks targeting the UK's major retailers have cast a glaring spotlight on the escalating importance of cybersecurity in modern business landscapes. These attacks are not random acts of mischief but well-coordinated assaults orchestrated by sophisticated criminal
