Supply Chain

How Are Group Purchasing Organizations Transforming South African Retail?
Customer Engagement How Are Group Purchasing Organizations Transforming South African Retail?

The retail industry in South Africa is undergoing a significant transformation thanks to the rise of Group Purchasing Organizations (GPOs). These organizations provide a compelling alternative for independent retailers who face the constant challenge of competing with large retail chains. By

Will Retailers Overcome Economic Uncertainty and Softening Demand in 2025?
Customer Engagement Will Retailers Overcome Economic Uncertainty and Softening Demand in 2025?

In this interview, we welcome Zainab Hussain, an e-commerce strategist with extensive experience in customer engagement and operations management. Today's discussion will revolve around the challenges and responses of retailers given the current economic uncertainties in 2025. We will delve

Is Hoa Sen Group's Retail Pivot the Answer to Steel Market Challenges?
Operations & Management Is Hoa Sen Group's Retail Pivot the Answer to Steel Market Challenges?

Vietnam's prominent steel sheet manufacturer, Hoa Sen Group (HSG), is making a significant strategic shift toward building materials retailing in response to challenges in the steel market. This pivot, announced by chairman Le Phuoc Vu, is aimed at addressing the combination of export

Walmart Likely to Miss 2025 Plastic Reduction and Recyclability Goals
Operations & Management Walmart Likely to Miss 2025 Plastic Reduction and Recyclability Goals

Walmart recently admitted that it is unlikely to meet its 2025 targets for reducing plastic packaging and enhancing recyclability, a confession that highlights the formidable challenges faced by industries aiming for ambitious sustainability goals. Earlier this year, the retailer also revealed that

Can GM Maintain Customer Loyalty as Tesla's EV Market Grows?
Customer Engagement Can GM Maintain Customer Loyalty as Tesla's EV Market Grows?

General Motors (GM) has been recognized for its exceptional ability to foster customer loyalty for the 10th consecutive year, as highlighted by S&P Global Mobility's latest Automotive Loyalty Report. This recognition is part of the prestigious U.S. Automotive Loyalty Awards, which analyzed

Immigration Policies Impacting Off-Price Retailers Amid Economic Uncertainty
Operations & Management Immigration Policies Impacting Off-Price Retailers Amid Economic Uncertainty

Recent shifts in U.S. immigration policies under the Trump administration are creating ripples across various sectors of the economy, including the off-price retail industry. Off-price retailers, which specialize in discounted goods, are now grappling with the potential fallout from decreased

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