Customer Analytics

I’m thrilled to sit down with Zainab Hussain, a renowned e-commerce strategist with a deep background in customer engagement and operations management. With years of experience helping brands navigate the ever-evolving digital shopping landscape, Zainab has a unique perspective on how AI-driven

Travel hubs worldwide have transformed into sprawling retail destinations, dedicating up to 70 percent of their non-aeronautical space to commerce, yet for the millions who pass through them, shopping often remains a peripheral activity rather than a primary engagement. This vast, transient

In an era where digital interactions have become the default, the chasm between technological convenience and genuine human connection has often felt vast, leaving customers feeling isolated and misunderstood during their most critical online journeys. The challenge for the past quarter-century has

From Hype to Impact iQor Redefines CX Analytics with New AI Platform In an industry saturated with AI theory, business process outsourcing leader iQor is focusing on tangible results with its new tool, AnalystGPT. Designed to transform how businesses extract value from customer interactions, its

In a retail landscape marked by fluctuating sales and rapid technological shifts, understanding the strategies that separate the leaders from the laggards is more critical than ever. We sat down with e-commerce strategist Zainab Hussain to dissect the latest earnings reports from top retailers. Our

Imagine a world where accessing personalized offers from your favorite retailer is as effortless as unlocking your smartphone with just a glance, yet still meets the strictest compliance standards of regulated industries. This isn’t a far-off dream but a reality brought to life by a groundbreaking