Customer Analytics

The Dawn of a New Retail Battleground AI Visibility A fundamental shift is underway in digital retail, quietly rerouting the paths consumers take to discover and purchase products. A recent analysis of AI's role in commerce reveals that the ascendance of generative AI has created a new battleground

A Strategic Move to Redefine Retail Personalization In a significant move poised to reshape the e-commerce landscape, AI-powered purchase intent platform Curated For You (CFY) has announced the appointment of Brad Klingenberg as its new Chief Technology Officer. Klingenberg, who previously served

The modern enterprise is drowning in a sea of data, yet starved for the actionable insights needed to navigate increasingly competitive digital waters. For years, the dashboard has been the primary tool for business intelligence, offering a retrospective view of performance. However, a fundamental

A Seismic Shift in the Global Customer Experience Landscape The customer experience sector has just witnessed a landmark consolidation that redefines the competitive landscape. iQor CXBPO™, a global titan in managed services and technology, has officially acquired OP360, a rapidly growing and

Today, we're joined by Zainab Hussain, an e-commerce strategist whose work in customer engagement and operations management gives her a unique perspective on one of the most persistent—and outdated—adages in business. We're moving beyond the simple idea that the customer is always right to explore

The seamless convenience of adding an item to a digital cart and having it arrive at your doorstep masks a complex and increasingly perilous digital ecosystem where consumer data has become the ultimate prize. As artificial intelligence integrates deeper into the fabric of online retail, it is