Customer Analytics

The principles of the experience economy have fully matured, establishing customer perception as the definitive driver of commercial and public value. This shift marks the culmination of a decade-long digital acceleration that has irrevocably altered consumer behavior and expectations. Customer

The once-unbreakable retail rule of stocking shelves high with pre-configured computers to meet anticipated demand has been decisively shattered by a strategic maneuver from the world's most valuable technology company. Apple's deliberate and large-scale transition to a build-to-order (BTO) system

A New Chapter for Our Wardrobes The fashion industry stands at a critical juncture, caught between the relentless pace of disposable trends and a growing demand for a more conscious way of dressing. For decades, fast fashion has dominated, offering instant gratification at an impossibly low cost.

A remarkable development in artificial intelligence has emerged not from its ability to perfectly mimic human conversation but from its capacity to make human interactions more meaningful and efficient. In a significant validation of this philosophy, customer experience platform Gladly has secured

The relentless pursuit of bigger, better, and faster has long defined the technology industry, but a seismic shift in consumer expectations is forcing even the largest players to rethink their approach. Samsung has embarked on a fundamental transformation of its core strategy, moving decisively

Introduction: Is Constructor AI the Right Investment for Your E-commerce Business In the hyper-competitive landscape of digital retail, the difference between a fleeting visitor and a loyal customer often hinges on the quality of their product discovery journey. As enterprise retailers grapple with