Customer Analytics

Market Context: Navigating Challenges with Technological Innovation In an industry as competitive and margin-tight as food distribution, standing out requires more than just scale—it demands innovation. US Foods, a titan among American food distributors, has reported a striking 4.8% year-over-year

In an era where customer expectations shape the competitive landscape, a startling trend has emerged: customer experience (CX) scores are on a downward trajectory across major industry benchmarks, prompting urgent reflection among business leaders. This decline, reflected in metrics like

In a bustling digital era, a single glitch can turn a loyal customer into a vocal critic, and imagine a family settling in for movie night, only for their streaming service to freeze at the climactic scene, leaving frustration to mount as they wait for a fix that never comes. What if the platform

The Rise of AI in the Digital Shopping Landscape The digital commerce arena is undergoing a seismic shift, driven by artificial intelligence (AI), which has swiftly become a cornerstone of how consumers interact with online retail environments. As of this year, AI's influence extends beyond mere

Understanding Retail Worker Burnout During the Holiday Season The holiday shopping season, a time of bustling stores and heightened consumer activity, often transforms into a crucible of stress for frontline retail workers who bear the brunt of endless demands. With extended hours, relentless

Setting the Stage for a Retail Revolution The landscape of online shopping in the UK is undergoing a profound transformation, fueled by the rapid integration of artificial intelligence (AI). Recent market analysis projects that AI shopping assistants could drive an astonishing £29 billion in online