In this interview, we are speaking with Zainab Hussain, an experienced e-commerce strategist with expertise in customer engagement and operations management. The discussion will delve into the retail industry's reaction to the COVID-19 pandemic, changes in shopping behavior, and the ongoing impacts
Innovations in digital twin technology are transforming how the global retail industry operates, with the potential to significantly advance decision-making processes and improve the overall customer experience. Digital twin technology, which involves creating virtual replicas of physical spaces
The increasing integration of mobile phones into various aspects of daily life has positioned them as indispensable tools in modern shopping experiences, signaling a transformative shift in consumer behaviors and retailer responses. Research from the "2025 Global Digital Shopping Index" conducted
Despite frequent claims of their impending obsolescence, brick-and-mortar retail stores continue to thrive in the United States. Physical stores still account for a substantial 85.2% of annual retail sales in the US, as opposed to the 14.8% garnered by online sales as of 2022. This represents a 1.1
In a recent third-quarter earnings call, David Simon, CEO of Simon Property Group (SPG), the largest mall owner in the United States, provided a comprehensive overview of the current state and future prospects of brick-and-mortar retail. Despite the growing prominence of eCommerce, Simon emphasized
Amazon, the e-commerce giant, has launched its premier brick-and-mortar store in Italy on February 12, 2025. This key development marks Amazon’s further expansion into Europe, particularly in the heart of Milan. The newly opened store, named Amazon Parafarmacia & Beauty, is designed to provide a
