Short introduction Retail expert Zainab Hussain is an e-commerce strategist with extensive experience in customer engagement and operations management. In this interview, she delves into the groundbreaking collaboration between Les Mains Bleues and Li & Fung, shedding light on the innovative
In today's dynamic B2B landscape, understanding buyer behavior is crucial for driving successful engagements. We have the privilege of speaking with Zainab Hussain, an e-commerce strategist specializing in customer engagement and operations management, who will share insights drawn from the
In today's fast-paced e-commerce landscape, a strong innovation strategy fueled by consumer insights is crucial. We turn to Zainab Hussain, an e-commerce strategist celebrated for her deep understanding of customer engagement and operations management, to shed light on the significance of
The customer experience (CX) analytics landscape is experiencing a significant transformation, driven by the rise of artificial intelligence (AI). AI's sophisticated ability to process complex data, generate valuable insights, and enable actionable strategies is revolutionizing how businesses
In an era where customer feedback holds significant weight in shaping business strategies, the role of reliable review platforms becomes more crucial than ever. Trustpilot, a leading independent platform for customer feedback, has recently introduced new features aimed at empowering businesses to
The latest ANZ Retail Media Report Card by Mars United Commerce marks significant progress in Australia and New Zealand's evolving retail media market, indicating a phase of maturity. This fourth edition of the report monitors the rapid growth of retail media networks in the region, focusing
