In today’s rapidly evolving retail landscape, achieving omnichannel excellence is more than just a competitive edge; it's an essential component for catering to increasingly diverse customer needs. Zainab Hussain, a seasoned e-commerce strategist, sheds light on how integrating various facets of
Imagine maneuvering through a dense forest without a map; this scenario mirrors how many businesses operate without direct customer feedback. Recent studies highlight that a staggering 60% of organizations fall into this category. In this uncharted territory, companies must anticipate customer
In today's fast-paced digital era, businesses face an unprecedented challenge in meeting consumer expectations regarding online interactions. Research reveals the stark reality that 91% of consumers experienced frustrating issues with digital services over the past year. These frustrations have
In an interconnected world where ecommerce is a driving force for business growth, navigating the intricacies of international trade has become paramount. With tariffs looming as potential disruptors, ecommerce leaders are strategizing on how to expand globally while maintaining profitability. This
Press Ganey Forsta, a leader in experience measurement and analytics, has acquired InMoment, a company known for its cutting-edge customer experience technology. This strategic acquisition aims to blend the capabilities of both organizations to improve experience technology by integrating employee,
The Analytics Unite event in Chicago has brought together top leaders and innovators from consumer-packaged goods (CPG) and retail sectors to explore how companies can master omnichannel excellence. With prominent figures from PepsiCo, Mead Johnson Nutrition, and Schnuck Markets in attendance, the
