Big Data & Analytics

Experience Management Unites CX and CS for B2B Growth
Customer Engagement Experience Management Unites CX and CS for B2B Growth

Setting the Stage for B2B Transformation In today's fiercely competitive B2B landscape, a staggering statistic reveals the stakes: companies prioritizing customer experience see retention rates up to 20% higher than their peers, according to data from leading industry research. This reality

Why Are Tech Sales Teams Failing with Data-Driven Tools?
Customer Engagement Why Are Tech Sales Teams Failing with Data-Driven Tools?

In the dynamic world of e-commerce and retail, few voices carry as much weight as Zainab Hussain. As a seasoned strategist with deep expertise in customer engagement and operations management, Zainab has spent years helping businesses strike the perfect balance between technology and human

How Can Retail Reports Boost Store Performance in 2025?
Tech & Innovation How Can Retail Reports Boost Store Performance in 2025?

Setting the Stage for Retail Success In the fast-paced retail landscape of 2025, where consumer preferences shift almost overnight and competition spans both physical and digital realms, data has emerged as the cornerstone of survival and growth. Retailers are no longer just selling products; they

Strategic Fit: The Key to Retail Success in Uncertain Times
Customer Engagement Strategic Fit: The Key to Retail Success in Uncertain Times

Welcome to an insightful conversation with Zainab Hussain, a seasoned e-commerce strategist with extensive experience in customer engagement and operations management. With a proven track record of driving success in the ever-evolving retail landscape, Zainab offers a unique perspective on how

Coles Embraces Cloud ERP for Retail Innovation and Growth
Tech & Innovation Coles Embraces Cloud ERP for Retail Innovation and Growth

The Retail Sector's Technological Evolution The retail industry stands at a critical juncture, with technology reshaping every facet of operations and customer interaction, pushing companies to adapt swiftly to changing consumer behaviors. In an era where digital tools dictate market success,

Agentic AI Transforms Ecommerce with Automation and Risks
Tech & Innovation Agentic AI Transforms Ecommerce with Automation and Risks

In a rapidly evolving digital marketplace, ecommerce stands as a cornerstone of global retail, generating trillions in revenue annually and reshaping how consumers interact with brands. Amid this dynamic landscape, a staggering statistic emerges: over 50% of global ecommerce businesses now

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