Artificial Intelligence (AI) has revolutionized various sectors, with one of the most significant impacts seen in customer experience (CX). Companies are now able to leverage AI to provide deeper insights into customer behavior and preferences, thereby enhancing targeting and personalization
Cresta, a prominent AI platform for contact centers, has now become available on the Google Cloud Marketplace. This new development provides organizations with greater flexibility and cloud deployment options using Google Cloud. The initiative aims to simplify the procurement process for
Mars is enhancing its centralized AI platform, initially launched as a minimum viable product for approximately 200 associates in Q4. The initiative aims to standardize AI tools, processes, and infrastructure to minimize risks and increase efficiency. Kaarthikeyan Subramaniam, Director of Digital
In the ever-evolving landscape of e-commerce, cosmetic labeling and ingredient transparency have become critical issues for beauty retailers. Our guest, Zainab Hussain, an e-commerce strategist with extensive experience in customer engagement and operations management, sheds light on how Skin Match
The retail and service industries are witnessing a profound transformation driven by advancements in robotics technology. Seiko Epson Corporation, along with its subsidiary Epson X Investment Corporation, has made a strategic investment in the U.S.-based startup Blank Beauty, Inc. This
Zainab Hussain, an e-commerce strategist with experience in customer engagement and operations management, shares her insights on the role of AI in the retail sector. This interview covers the transition of AI into an essential tool, the concerns around its adoption, its ability to augment human
