In this interview, we have the pleasure of discussing the recent acquisition of Convergence.ai by Salesforce with Zainab Hussain, an esteemed e-commerce strategist known for her expertise in customer engagement and operations management. Through her insightful perspective, we will explore how this
In a rapidly evolving business landscape, FMCG (Fast-Moving Consumer Goods) distributors are increasingly turning to unified B2B commerce platforms to streamline their operations. Efforts in this direction underscore the mounting challenges these organizations face in achieving interoperability
In the rapidly evolving retail landscape, UK retailers face a multitude of challenges, primarily revolving around inventory management and accuracy. With current consumer demands and market competition, ensuring accurate inventory availability within stores has become a critical issue. According to
In the rapidly evolving retail landscape, managing stress in contact centers has become a critical challenge. Enter Zainab Hussain, an e-commerce strategist with vast expertise in customer engagement and operations management, who sheds light on how conversational AI is reshaping the future of
Klaviyo has been acknowledged as a leading marketing tool by Expert Consumers, highlighted for its seamless integration of marketing automation with data-driven personalization and omnichannel engagement. The platform supports over 167,000 brands globally, underscoring its significant impact in the
A new survey by Vida reveals a significant shift in small and mid-sized businesses (SMBs) adopting AI-powered voice agents. The nationwide survey highlights that businesses incorporating AI voice solutions report enhanced revenue, improved customer engagement, and a stronger market position as
