In a move set to redefine the landscape of AI-driven customer service, Workato, a leading Enterprise Orchestration platform, has acquired DeepConverse, an AI-based support automation platform. Founded in 2016, DeepConverse has been at the forefront of automating customer support by leveraging
Zendesk, a leader in AI-driven service technology, launched the Zendesk Resolution Platform at its annual Relate conference. This new innovation aims to redefine customer service by utilizing Agentic AI—a sophisticated form of artificial intelligence tailored for service sectors. Zendesk's latest
The retail industry is undergoing a transformative phase, driven by the integration of advanced digital technologies that streamline operations, enhance customer experience, and maintain competitiveness in an ever-evolving market. Retailers and related companies are leveraging a variety of
In today's discussion, we're joined by Zainab Hussain, an e-commerce strategist with a wealth of experience in customer engagement and operations management. We'll be exploring various aspects of how advancing technologies like AI, AR, and digital twins are revolutionizing the retail industry. Our
As the supply chain ecosystem rapidly evolves, the digitalization of warehouses emerges as a crucial step towards maintaining agility and efficiency in the retail and consumer goods sectors. By now, embracing advanced technologies like AI, robotics, and cloud computing is no longer optional but a
In the fast-paced world of ecommerce, managing returns effectively has become a critical aspect for retailers. As online shopping continues to grow, so do the challenges and opportunities associated with the returns process. Retailers must not only address these challenges to preserve margins but
