Zainab Hussain, an e-commerce strategist with experience in customer engagement and operations management, shares her insights on the role of AI in the retail sector. This interview covers the transition of AI into an essential tool, the concerns around its adoption, its ability to augment human
In the dynamic world of enterprise ecommerce, innovation never sleeps. Constructor’s launch of the Retail Media Suite, an AI-powered platform, promises to transform retail media with highly personalized advertisements. This paper delves into the significance of this advancement, unpacking its key t
In a move set to redefine the landscape of AI-driven customer service, Workato, a leading Enterprise Orchestration platform, has acquired DeepConverse, an AI-based support automation platform. Founded in 2016, DeepConverse has been at the forefront of automating customer support by leveraging
Zendesk, a leader in AI-driven service technology, launched the Zendesk Resolution Platform at its annual Relate conference. This new innovation aims to redefine customer service by utilizing Agentic AI—a sophisticated form of artificial intelligence tailored for service sectors. Zendesk's l
The retail industry is currently facing a landscape marked by challenging economic conditions and fundamental shifts in consumer behavior. Retailers are finding innovative strategies to navigate economic pressures while embracing digital transformation and building resilience. This article delves
Artificial Intelligence (AI) has profoundly transformed the retail industry, heralding a new era in shopping. The transition towards AI-driven solutions influences multiple retail facets, including personalized shopping experiences and innovative loyalty programs. The dynamic changes brought by AI
