In a move set to redefine the landscape of AI-driven customer service, Workato, a leading Enterprise Orchestration platform, has acquired DeepConverse, an AI-based support automation platform. Founded in 2016, DeepConverse has been at the forefront of automating customer support by leveraging
Zendesk, a leader in AI-driven service technology, launched the Zendesk Resolution Platform at its annual Relate conference. This new innovation aims to redefine customer service by utilizing Agentic AI—a sophisticated form of artificial intelligence tailored for service sectors. Zendesk's l
The retail industry is currently facing a landscape marked by challenging economic conditions and fundamental shifts in consumer behavior. Retailers are finding innovative strategies to navigate economic pressures while embracing digital transformation and building resilience. This article delves
Artificial Intelligence (AI) has profoundly transformed the retail industry, heralding a new era in shopping. The transition towards AI-driven solutions influences multiple retail facets, including personalized shopping experiences and innovative loyalty programs. The dynamic changes brought by AI
The retail industry is undergoing a transformative phase, driven by the integration of advanced digital technologies that streamline operations, enhance customer experience, and maintain competitiveness in an ever-evolving market. Retailers and related companies are leveraging a variety of
In today's discussion, we're joined by Zainab Hussain, an e-commerce strategist with a wealth of experience in customer engagement and operations management. We'll be exploring various aspects of how advancing technologies like AI, AR, and digital twins are revolutionizing the retail
