AI chatbots have quickly become central to the conversation about the future of customer service, especially in the e-commerce sector. Retailers are keen on leveraging these advanced technologies to deliver immediate, efficient customer interactions, yet there are still some significant hurdles to
As consumers gradually return to physical shopping post-pandemic, the retail landscape is witnessing a notable transformation. The resurgence in foot traffic to brick-and-mortar stores has prompted retailers to adopt advanced Point-of-Sale (POS) technology to meet escalating consumer expectations
Generative AI is revolutionizing numerous sectors, and retail is no exception. Its applications in this field range from refining the online shopping experience to personalizing products and much more, impacting both physical and online retail. This transformation aims to enhance customer
In 2024, the retail industry found itself at the cusp of transformation with the introduction of AI shopping assistants by ecommerce giants like Amazon and Walmart. These sophisticated tools, powered by generative AI, were designed to streamline the online shopping experience, enhance customer
Best Buy, renowned for its consumer electronics and technology products, has announced its latest venture to integrate generative AI technologies. Partnering with industry giants, Google Cloud and Accenture, the company aims to launch an AI-powered virtual assistant designed to revolutionize
As artificial intelligence continues to revolutionize various sectors, one significant challenge remains: the opacity and complexity of generative AI (GenAI) models. This 'black box' nature of GenAI poses substantial risks and vulnerabilities for companies that rely heavily on these
