AI & ML

In the evolving realm of e-commerce, few have delved as deeply into the intricacies of customer engagement and operations management as Zainab Hussain. As an expert in crafting innovative loyalty strategies, Zainab offers a wealth of insights into how businesses can leverage AI to transform their

In the rapidly evolving retail landscape, managing stress in contact centers has become a critical challenge. Enter Zainab Hussain, an e-commerce strategist with vast expertise in customer engagement and operations management, who sheds light on how conversational AI is reshaping the future of

Recent high-profile cyber-attacks targeting the UK's major retailers have cast a glaring spotlight on the escalating importance of cybersecurity in modern business landscapes. These attacks are not random acts of mischief but well-coordinated assaults orchestrated by sophisticated criminal

In today's competitive landscape, businesses often struggle to truly understand their customers' needs, juggling demands for personalized communication while rapidly adapting to technological advancements. Imagine companies faced with the daunting task of maintaining seamless and

The retail industry is undergoing a transformative shift in response to evolving consumer expectations and rapid technological advancements, positioning the NRF 2025 APAC event in Singapore as a pivotal platform for innovation. Hosted at the Marina Bay Sands from June 3 to 5, the event gathered

Companies globally are increasingly pursuing artificial intelligence (AI) solutions to enhance their operations and customer experiences, yet many face critical roadblocks, particularly with fragmented and inaccurate customer data. Recent reports indicate 78% of global firms find themselves