Olivia Paine

Olivia Paine

Customer Experience Advisor
Olivia Paine specializes in retail trends and innovation. She explores emerging trends such as experiential retail, sustainable practices, and digital transformation. Olivia is a creative and forward-thinking writer who inspires her readers to embrace change, experiment with new approaches, and stay ahead of the curve in an increasingly competitive market.
JD.com Trials Joybuy in London, Offers Same-Day Delivery
E-Commerce JD.com Trials Joybuy in London, Offers Same-Day Delivery

China's e-commerce giant JD.com has embarked on an expansion into the UK market with the trial launch of its self-operated retail platform, Joybuy, in the London area. Initially, Joybuy is catering to a select group of "seed" users while actively recruiting merchants. The platform

Cresta AI Now Available on Google Cloud Marketplace
Tech & Innovation Cresta AI Now Available on Google Cloud Marketplace

Cresta, a prominent AI platform for contact centers, has now become available on the Google Cloud Marketplace. This new development provides organizations with greater flexibility and cloud deployment options using Google Cloud. The initiative aims to simplify the procurement process for

How Is Mars Transforming with a Standardized AI Platform?
Tech & Innovation How Is Mars Transforming with a Standardized AI Platform?

Mars is enhancing its centralized AI platform, initially launched as a minimum viable product for approximately 200 associates in Q4. The initiative aims to standardize AI tools, processes, and infrastructure to minimize risks and increase efficiency. Kaarthikeyan Subramaniam, Director of Digital

Ingredient Transparency Becomes Key for Beauty E-Commerce Compliance
E-Commerce Ingredient Transparency Becomes Key for Beauty E-Commerce Compliance

In the ever-evolving landscape of e-commerce, cosmetic labeling and ingredient transparency have become critical issues for beauty retailers. Our guest, Zainab Hussain, an e-commerce strategist with extensive experience in customer engagement and operations management, sheds light on how Skin Match

2024 B2B Buyer Study Reveals New Insights on Purchasing Decisions
Customer Engagement 2024 B2B Buyer Study Reveals New Insights on Purchasing Decisions

In today's dynamic B2B landscape, understanding buyer behavior is crucial for driving successful engagements. We have the privilege of speaking with Zainab Hussain, an e-commerce strategist specializing in customer engagement and operations management, who will share insights drawn from the

Britannia and Google Launch AI Tool for Visually Impaired Shoppers
Tech & Innovation Britannia and Google Launch AI Tool for Visually Impaired Shoppers

In a groundbreaking development aimed at enhancing the retail experience for visually impaired shoppers, Britannia Industries, in collaboration with WPP and supported by Google Cloud's AI technology, has debuted Britannia A-Eye to provide a transformative shopping assistant experience.

How Can Consumer Insights Transform Product Innovation?
Customer Engagement How Can Consumer Insights Transform Product Innovation?

In today's fast-paced e-commerce landscape, a strong innovation strategy fueled by consumer insights is crucial. We turn to Zainab Hussain, an e-commerce strategist celebrated for her deep understanding of customer engagement and operations management, to shed light on the significance of

ANZ Retail Media Market Grows, Faces Measurement and Talent Issues
Tech & Innovation ANZ Retail Media Market Grows, Faces Measurement and Talent Issues

The latest ANZ Retail Media Report Card by Mars United Commerce marks significant progress in Australia and New Zealand's evolving retail media market, indicating a phase of maturity. This fourth edition of the report monitors the rapid growth of retail media networks in the region, focusing

Retail Connectivity Woes Hinder Customer Experience and Revenue
Customer Engagement Retail Connectivity Woes Hinder Customer Experience and Revenue

In this conversation, we delve into the challenges faced by retailers in terms of connectivity and how it impacts their operations. Zainab Hussain, an e-commerce strategist, shares her insights on these issues as revealed in Ericsson's latest "Sector in Focus: Connecting Retail

NRF Predicts 2025 Retail Sales Growth Despite Economic Uncertainties
Customer Engagement NRF Predicts 2025 Retail Sales Growth Despite Economic Uncertainties

The world of retail is ever-evolving, and keeping a finger on its pulse is crucial for understanding broader economic trends. Today, we have the pleasure of discussing the latest projections and trends in retail with Zainab Hussain, a seasoned e-commerce strategist. Her expertise in customer

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