Olivia Paine

In a groundbreaking development aimed at enhancing the retail experience for visually impaired shoppers, Britannia Industries, in collaboration with WPP and supported by Google Cloud's AI technology, has debuted Britannia A-Eye to provide a transformative shopping assistant experience.

In today's fast-paced e-commerce landscape, a strong innovation strategy fueled by consumer insights is crucial. We turn to Zainab Hussain, an e-commerce strategist celebrated for her deep understanding of customer engagement and operations management, to shed light on the significance of

The latest ANZ Retail Media Report Card by Mars United Commerce marks significant progress in Australia and New Zealand's evolving retail media market, indicating a phase of maturity. This fourth edition of the report monitors the rapid growth of retail media networks in the region, focusing

In this conversation, we delve into the challenges faced by retailers in terms of connectivity and how it impacts their operations. Zainab Hussain, an e-commerce strategist, shares her insights on these issues as revealed in Ericsson's latest "Sector in Focus: Connecting Retail

The world of retail is ever-evolving, and keeping a finger on its pulse is crucial for understanding broader economic trends. Today, we have the pleasure of discussing the latest projections and trends in retail with Zainab Hussain, a seasoned e-commerce strategist. Her expertise in customer

iQmetrix, a prominent provider of interconnected commerce solutions specifically for telecom retail, has recently unveiled iQ Payments, a groundbreaking mobile-first payment solution designed to modernize and elevate the retail experience. This advanced technology aims to help retailers stay ahead

The retail media sector is currently characterized by a dichotomy where major players like Amazon and Walmart dominate over 80% of all retail media spending. While these giants exert significant control over the market, the landscape is also populated by over 70 competing retail media networks

In a world where time is precious and convenience is paramount, Dollar Shave Club has emerged as a leader in transforming the grooming industry by introducing a remarkable subscription-based service for razor deliveries. Launched in 2012, the innovative concept caught widespread attention, not just

In today's rapidly shifting retail landscape, managing e-commerce fulfillment in-house has become increasingly challenging for brands striving to meet growing consumer demands. A recent survey of 200 retail decision-makers underscores the difficulties faced by modern retail brands as they

Zendesk, a leader in AI-driven service technology, launched the Zendesk Resolution Platform at its annual Relate conference. This new innovation aims to redefine customer service by utilizing Agentic AI—a sophisticated form of artificial intelligence tailored for service sectors. Zendesk's l