Olivia Paine

Olivia Paine

Customer Experience Advisor
Olivia Paine specializes in retail trends and innovation. She explores emerging trends such as experiential retail, sustainable practices, and digital transformation. Olivia is a creative and forward-thinking writer who inspires her readers to embrace change, experiment with new approaches, and stay ahead of the curve in an increasingly competitive market.
Samsung and Glance Launch AI-Powered Shopping on Galaxy Lock Screens
Tech & Innovation Samsung and Glance Launch AI-Powered Shopping on Galaxy Lock Screens

In the fast-evolving world of digital retail, Zainab Hussain stands out as a leading e-commerce strategist. With her deep knowledge of customer engagement and operations management, she is perfectly poised to shed light on Glance AI—a tool that’s revolutionizing the way Samsung Galaxy users in the

How Is Campbell's Tackling Cost and Trade Challenges?
Operations & Management How Is Campbell's Tackling Cost and Trade Challenges?

Faced with a volatile trade landscape, Campbell's Co. is contending with both rising costs and supply chain disruptions arising from various tariff impacts. These challenges are further intensified by retaliatory tariffs from Canada, U.S. Section 232 tariffs, and trade actions influencing its Rao's

Conversational AI Platforms – A Review
Tech & Innovation Conversational AI Platforms – A Review

Conversational AI platforms have revolutionized communication technology, offering solutions that have streamlined and enhanced both business and customer experiences. Recent advancements have been marked by sophisticated tools, such as IntelePeer's SmartAnalytics, which promise to unlock new

How Can AI Revolutionize Retail Hiring and CX Strategy?
Customer Engagement How Can AI Revolutionize Retail Hiring and CX Strategy?

In today's fast-paced retail environment, Zainab Hussain stands out as a leading e-commerce strategist focusing on customer engagement and operations management. With her extensive experience, Zainab shares invaluable insights into how artificial intelligence reshapes the retail industry's

How Are Retailers Battling Rising Cyber Threats?
Tech & Innovation How Are Retailers Battling Rising Cyber Threats?

In today's ever-evolving technological landscape, Zainab Hussain is at the forefront of retail cybersecurity. As an e-commerce strategist with a wealth of experience in customer engagement and operations management, Zainab has been instrumental in guiding companies through the complexities of

Revolutionizing Retail: The Optimizely and Commercetools Alliance
Tech & Innovation Revolutionizing Retail: The Optimizely and Commercetools Alliance

Retail technology is undergoing a rapid transformation. Imagine a frustrated marketer struggling with lengthy development cycles, missing out on countless opportunities to engage consumers in today’s dynamic landscape. What if there were a way to alleviate this frustration, granting marketers

Strapi Unveils AI Tools and Free Cloud Plan at StrapiConf 2025
Tech & Innovation Strapi Unveils AI Tools and Free Cloud Plan at StrapiConf 2025

The dawn of StrapiConf 2025 marks a pivotal chapter for Strapi, the foremost open-source headless Content Management System (CMS) provider, as it conducts its inaugural in-person conference in Paris. Over 350 participants attended, with thousands more joining online, revealing a keen interest in

E-Commerce Packaging Market Thrives Amid Online Shopping Boom
Tech & Innovation E-Commerce Packaging Market Thrives Amid Online Shopping Boom

As the global online retail sector experiences unprecedented growth, the e-commerce packaging market is rising to meet the demands of a digital shopping boom. This sector's rapid expansion, with a projected compound annual growth rate of approximately 9.77% from 2025 to 2032, underscores a

Victoria's Secret Hit by Cyberattack, Online Sales Halted
Tech & Innovation Victoria's Secret Hit by Cyberattack, Online Sales Halted

Victoria's Secret is currently grappling with a severe cyberattack that has disrupted its operations for an unprecedented five days, leaving digital sales platforms in disarray. This security breach, labeled as a "security incident" by the retail giant, has left customers and stakeholders anxious,

Concentrix Unveils iX Hero to Transform Customer Service
Customer Engagement Concentrix Unveils iX Hero to Transform Customer Service

In today's interview, we delve into the transformative world of customer experience technology with Zainab Hussain, an esteemed e-commerce strategist. Known for her expertise in customer engagement and operations management, Zainab provides us with valuable insights into the launch of iX Hero by

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