In the dynamic world of e-commerce, where personalization and efficiency are essential, Zainab Hussain stands at the forefront as a strategist in customer engagement and operations management. Today, we discuss the revolutionary Sales Ambassador™ by Eyekandy, a digital initiative promising to
In the face of mounting economic uncertainties, modern retailers find themselves grappling with the substantial challenge of preserving cash flow amidst escalating global tariffs and inflationary pressures. These financial hurdles highlight the limitations inherent in traditional shrink management
Amid the escalating digital revolution, organizations grapple with technology-driven initiatives to harness business value. Yet, a staggering statistic reveals that nearly 70% of these digital transformations fall short of expectations, entangled in solution-first mindsets that overlook
In the rapidly evolving retail landscape, managing stress in contact centers has become a critical challenge. Enter Zainab Hussain, an e-commerce strategist with vast expertise in customer engagement and operations management, who sheds light on how conversational AI is reshaping the future of
Klaviyo has been acknowledged as a leading marketing tool by Expert Consumers, highlighted for its seamless integration of marketing automation with data-driven personalization and omnichannel engagement. The platform supports over 167,000 brands globally, underscoring its significant impact in the
The retail industry is undergoing a transformative shift in response to evolving consumer expectations and rapid technological advancements, positioning the NRF 2025 APAC event in Singapore as a pivotal platform for innovation. Hosted at the Marina Bay Sands from June 3 to 5, the event gathered
In a monumental move to boost its e-commerce capabilities, DHL Supply Chain has acquired IDS Fulfillment, a renowned U.S.-based logistics provider with a strong footing in the e-commerce fulfillment and retail distribution sectors. The acquisition strategically positions DHL to augment its services
Companies globally are increasingly pursuing artificial intelligence (AI) solutions to enhance their operations and customer experiences, yet many face critical roadblocks, particularly with fragmented and inaccurate customer data. Recent reports indicate 78% of global firms find themselves
In today's rapidly evolving digital landscape, maintaining an exceptional customer experience (CX) is pivotal for any business. Artificial Intelligence (AI) has emerged as a game changer, offering unprecedented solutions for improving CX. As more organizations strive to incorporate AI into their
In an era where digital transactions are increasingly prevalent, the retail sector's reliance on advanced technology leaves it vulnerable to cyber attacks that disrupt operations and significantly impact consumers. Incidents like the recent cyber attack on Marks & Spencer (M&S) highlight these
