In our fast-paced digital era, customer experience (CX) has become paramount. To provide insights into this evolving landscape, we have Zainab Hussain with us, an accomplished e-commerce strategist known for her expertise in customer engagement and operations management. Zainab's journey
In today's fast-paced digital era, businesses face an unprecedented challenge in meeting consumer expectations regarding online interactions. Research reveals the stark reality that 91% of consumers experienced frustrating issues with digital services over the past year. These frustrations
In this interview, we have the pleasure of discussing the recent acquisition of Convergence.ai by Salesforce with Zainab Hussain, an esteemed e-commerce strategist known for her expertise in customer engagement and operations management. Through her insightful perspective, we will explore how this
In an era where customer expectations are at an all-time high, the Qualtrics X4 Summit emerges as a beacon for brands striving to redefine their relationships with customers, facilitated by cutting-edge AI technologies. This year's event gathered industry leaders to dissect and explore
With an impressive track record in e-commerce strategy, customer engagement, and operations management, Zainab Hussain has carved out a niche in the retail world. Her insights are invaluable, particularly when discussing the trajectory and future of innovative companies like Ryft. In this
Winsupply Inc., the Dayton, Ohio-based distributor, is enhancing its digital and e-commerce strategy as part of its push into technological innovation and regional expansion. Having achieved over $6 billion in revenue last year, marking a 12.5% increase from the previous year, the company is
Zainab Hussain, a seasoned expert in e-commerce strategy, joins us today to explore the latest advancements in the MikMak 3.0 Platform. With her extensive background in customer engagement and operations management, Zainab provides valuable insights into how these enhancements can revolutionize the
The evolution of e-commerce has witnessed distinct shifts in consumer preferences and purchasing dynamics, highlighting the significance of brand loyalty and memorable experiences. One pivotal aspect that is increasingly recognized as a game-changer in this domain is the innovative packaging
In the dynamic world of e-commerce, where personalization and efficiency are essential, Zainab Hussain stands at the forefront as a strategist in customer engagement and operations management. Today, we discuss the revolutionary Sales Ambassador™ by Eyekandy, a digital initiative promising to c
In the face of mounting economic uncertainties, modern retailers find themselves grappling with the substantial challenge of preserving cash flow amidst escalating global tariffs and inflationary pressures. These financial hurdles highlight the limitations inherent in traditional shrink management
