Customer service teams are increasingly overwhelmed by high volumes of customer inquiries and energy-intensive tasks, leading to burnout and high turnover rates. Amid these challenges, the adoption of AI-powered workflows emerges as a promising solution to enhance the efficiency and satisfaction of
Our Retail expert, Zainab Hussain, is an e-commerce strategist with experience in customer engagement and operations management. Today, we'll discuss the recent developments in the Philippine e-commerce sector and the measures being taken by the Department of Trade and Industry (DTI) to handle
In the contemporary retail landscape of the Asia-Pacific (APAC) region, the advancement of digital technologies, evolving consumer expectations, and the looming shadow of economic uncertainties are profoundly influencing the industry's direction. Retailers are increasingly turning to
Retail analytics has undergone a significant transformation, moving from intuition-based decisions to data-driven strategies. At the core of this shift are sophisticated retail analytics tools that empower retailers to make precise and insightful decisions, ensuring they remain competitive and
The retail industry is consistently plagued by the issue of theft, leading to considerable financial losses for small to medium-sized enterprises (SMEs). The need for robust security measures is more critical than ever. Fortunately, the advent of Internet of Things (IoT) technology offers promising
The launch event for the newly revamped Portugal Duty Free stores marked a significant milestone in transforming the travel retail experience within the country. Held on March 20 at the prestigious Pátio da Galé in Lisbon, the event brought together key partners, suppliers, and influencers under t
Today, we have Zainab Hussain, an e-commerce strategist with extensive experience in customer engagement and operations management. This interview will delve into the rising trend of bucket lists and how they are influencing shopping habits, happiness, and identity in the modern world. What
The demand for quick, reliable grocery deliveries has surged in recent years, prompting closer collaborations between service providers and retailers. On March 19, 2025, Uber Eats and Co-op announced a significant three-year extension of their partnership, which began in 2022. This collaboration
Millennials, now a dominant force in the housing market, are driving significant changes in the home retail industry, reshaping how homeowners purchase and decorate their living spaces. With their distinctive buying behaviors and preferences, millennials are prioritizing personalization and digital
Vietnam's prominent steel sheet manufacturer, Hoa Sen Group (HSG), is making a significant strategic shift toward building materials retailing in response to challenges in the steel market. This pivot, announced by chairman Le Phuoc Vu, is aimed at addressing the combination of export
