Olivia Paine

Olivia Paine

Customer Experience Advisor
Olivia Paine specializes in retail trends and innovation. She explores emerging trends such as experiential retail, sustainable practices, and digital transformation. Olivia is a creative and forward-thinking writer who inspires her readers to embrace change, experiment with new approaches, and stay ahead of the curve in an increasingly competitive market.
E-commerce sales growth slows down. What’s next?
Editorial E-commerce sales growth slows down. What’s next?

Almost two years have passed since the beginning of the COVID-19 pandemic that reshaped life as we know it and disrupted numerous industries. Although vaccines and treatments are now widely available in most countries, new variants of the virus continue to emerge and, with them, new concerns. As

The Rise of E-commerce Sales since 2020
Editorial The Rise of E-commerce Sales since 2020

The pandemic has caused major drops in the figures of retail shopping, predominantly due to the closure of thousands of shops, many of which have never opened again due to bankruptcy. However, this does not mean that people have started shopping less, but rather they have gone to e-commerce

Alibaba Rivals Amazon in Europe
Editorial Alibaba Rivals Amazon in Europe

E-commerce retailers have been known to struggle for better positions in new markets, but Amazon is usually among the winners. The American multinational technology company is not only one of the best known retailers in the world, but it was also the leading online store worldwide in 2020, based on

3 Issues Facing e-Commerce During the Holiday season
Editorial 3 Issues Facing e-Commerce During the Holiday season

The COVID-19 pandemic has already disrupted shopping habits around the world and, with the Delta variant infections now surging, retail and e-Commerce are likely to experience new changes by the end of 2021. However, retailers everywhere did manage to profit during the holiday season of 2020, so

Delta Variant Concerns, a Threat for Retail Sales
Editorial Delta Variant Concerns, a Threat for Retail Sales

The COVID-19 pandemic has already reshaped the future in retail, with global sales dropping 5.7 percent in 2021 as a result of the crisis. However, total retail sales in the United States increased to $5.58 trillion from $5.4 trillion in 2019, according to Oberlo . US retail sales have been growing

The Rise of E-commerce in the Time of COVID-19
Editorial The Rise of E-commerce in the Time of COVID-19

The COVID-19 pandemic has impacted not only daily routines, jobs, and the way we spend our free time, but also multiple industries across the world. From healthcare to IT, businesses in most countries have started to experience the ever-growing need to adapt to the pandemic and its unpredictable

How AI Can Save Retail
Editorial How AI Can Save Retail

AI is fast taking over several aspects of our lives today, transforming how we interact with our phones, monitor our health, travel to our favorite hangout spots, and even take photos. But what happens when you apply the transformative ability of AI to an industry most impacted by the pandemic:

Top 3 Content Management Systems for E-commerce
Editorial Top 3 Content Management Systems for E-commerce

E-commerce sales account for 14.3% of all retail sales worldwide and the e-commerce share of total global retail sales is expected to hit 23% by 2023.  However, thriving in such a growing, competitive industry requires certain knowledge and tools. In this article, we’ll have a look at the e-

10 smart ways to speed up a sales cycle in 2021
Editorial 10 smart ways to speed up a sales cycle in 2021

For sales teams of all sizes across the globe, having a long sales cycle is nothing new. This issue has been challenging businesses for a while, and companies are constantly looking to optimize their processes to achieve a shorter sales cycle, close faster, and close more.  As the length of a sales

Has UX changed the way people shop in the physical world?
Editorial Has UX changed the way people shop in the physical world?

The way we shop in the physical world today is not the same as ten years ago. But why have behaviors changed so much and does online user experience (UX) have something to do with these changes? And what does it mean for the future of retail? This article explores how shopping in the physical space

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