Olivia Paine

Olivia Paine

Customer Experience Advisor
Olivia Paine specializes in retail trends and innovation. She explores emerging trends such as experiential retail, sustainable practices, and digital transformation. Olivia is a creative and forward-thinking writer who inspires her readers to embrace change, experiment with new approaches, and stay ahead of the curve in an increasingly competitive market.
What is the best email length for business emails?
Editorial What is the best email length for business emails?

Make it short, but exactly how short? This question is bound to appear when composing business emails. Whether the previously sent emails did not register the expected success rate, or just that someone is at the beginning of his or her email sending activity (or at a turning point), it is always

5 main traits of the state of retail today
Editorial 5 main traits of the state of retail today

The updated state of retail businesses concerns all those professionals who want to stay ahead of their peers. When it comes to retail technology, market tendencies and trends are important. North American retailers (73 percent of them) especially follow the forecasts for new technologies. This

What do Millennials look for in brick-and-mortar stores?
Editorial What do Millennials look for in brick-and-mortar stores?

The retail industry is well aware of the huge buying power of the Millennials. The people born between the year 1980 and the year 2000 are a driving force when it comes to retail, since they currently find themselves in their peak years, being active and dynamic. Making their own money (the ones

Retail Innovation Awards – a selection of 2015’s winner list
Editorial Retail Innovation Awards – a selection of 2015’s winner list

The Retail Innovation Awards are a yearly distinction honoring individual retail executives who prove their change-driving zest via innovation. The competition for 2016 (the third edition so far) is open, and so are the nominations, as you can see on the Retail Innovation conference website, so go

How to fend off PoS malware in 2016
Editorial How to fend off PoS malware in 2016

One of early 2016’s cyber-security incidents consisted in the Hyatt hotel chain disclosure that almost half of its global payment processing systems endpoints have been infested with malware, active for 6 months during 2015. As the Kasperky Lab blog pointed out, the situation is not singular and P

2016 retail tech trends – a stimulating challenge
Editorial 2016 retail tech trends – a stimulating challenge

As the year 2016 stretches out ahead of retailers everywhere, it is customary to estimate what important changes it will bring. The upsurge of technology in general, laying down the premises for the Internet of Things is bound to infiltrate even further the retail sector. Many specialists are

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