Asda is taking significant steps to improve the shopping experience for its customers by piloting innovative self-service solutions at its Ashton-under-Lyne store in Greater Manchester. The initiative includes a novel self-service returns drop box, allowing shoppers to scan their receipts and place
In an increasingly connected world, the financial and operational impacts of cyberattacks have escalated, particularly on small to medium-sized businesses in the retail and technology sectors. Over the past two years, retailers have faced a staggering 95 attacks, while technology companies have
As the holiday season approaches, retail businesses are gearing up for their annual surge in online and in-store traffic. Unfortunately, this increase in activity also attracts cybercriminals looking to exploit vulnerabilities for their gain. Imperva, a Thales company, recently published its annual
Harrods, renowned for its commitment to exceptional customer service, faced a significant challenge with its existing self-checkout (SCO) hardware, which was plagued by technical issues and was rigidly tied to the software supplier’s infrastructure. These limitations prevented Harrods from offering
In light of recent global disruptions like the Covid-19 pandemic, the war in Ukraine, and the Red Sea crisis, retailers face mounting challenges in maintaining efficient supply chains. Retailers can significantly mitigate risks associated with these disruptions by planning well in advance, which
Revolve Group is making significant strides in enhancing customer engagement through innovative digital and physical initiatives. The launch of the Bellemint mobile fashion game and a holiday-themed pop-up shop at The Grove in Los Angeles are central to these efforts. These initiatives aim to
Consumer feedback plays a pivotal role in driving innovation at Citi Retail Services, particularly when it comes to developing their Citi Pay product line. Terry O’Neil, the head of connected commerce and strategic growth for Citi Retail Services, shares extensive insights into how the company
The e-commerce landscape is rapidly evolving, fostering a competitive environment for startups. Amid this growth, Artificial Intelligence (AI) has emerged as a pivotal tool for businesses looking to optimize their operations and engage customers more effectively. Leveraging AI for Personalized
As the international trade landscape continues to evolve, furniture retailers must stay informed and proactive about regulatory changes that could impact their businesses. Recent developments surrounding the de minimis exemption—allowing goods valued under $800 to bypass standard Customs and Border
Retailers are increasingly turning to advanced technologies like artificial intelligence and big data analytics to personalize customer experiences and enhance retention rates. By leveraging vast amounts of consumer data, companies can gain a deep understanding of shopper behavior, enabling them to
