Today, we are joined by Zainab Hussain, an e-commerce strategist with experience in customer engagement and operations management. She will share her insights on the self-purchasing trend in travel retail, as highlighted by the latest M1nd-set research. What prompted M1nd-set to conduct research on
Gap Inc.’s Old Navy has embarked on an ambitious collaboration with Radar, a cutting-edge developer of retail technology, to modernize its retail operations using AI-powered RFID technology. This partnership is set to transform the inventory management system in all Old Navy stores throughout the
In the ever-evolving landscape of online retail, businesses are continually seeking innovative strategies to drive growth and enhance customer experiences. With the relentless competition in the market, retailers are turning to cutting-edge approaches to stand out and capture a larger share of
In the dynamic landscape of retail marketing, companies continuously seek innovative ways to enhance customer engagement and streamline operations. Fabletics, a prominent activewear brand, has made a strategic investment in AI-enabled automation within its CRM processes, aiming to personalize
Retail is undergoing a significant transformation to meet the demands of today's digitally-savvy consumers. The key to future success lies in the integration of artificial intelligence (AI) and a unified data strategy, enabling retailers to offer personalized, efficient, and seamless customer
The strategic collaboration between GoWit and Heureka Group aims to significantly impact the retail media domain in Central and Eastern Europe (CEE). This partnership is set to revolutionize e-commerce experiences, providing substantial advantages to both brands and consumers across the region. By
Technological advancement is often seen as the bedrock upon which modern commerce builds its rapid growth, but what happens when this foundation is composed of outdated technology? A revealing study, the 2025 Digital Commerce Landscape Report, created by Elastic Path with Vanson Bourne, sheds light
Customer service teams are increasingly overwhelmed by high volumes of customer inquiries and energy-intensive tasks, leading to burnout and high turnover rates. Amid these challenges, the adoption of AI-powered workflows emerges as a promising solution to enhance the efficiency and satisfaction of
Our Retail expert, Zainab Hussain, is an e-commerce strategist with experience in customer engagement and operations management. Today, we'll discuss the recent developments in the Philippine e-commerce sector and the measures being taken by the Department of Trade and Industry (DTI) to handle the
In the contemporary retail landscape of the Asia-Pacific (APAC) region, the advancement of digital technologies, evolving consumer expectations, and the looming shadow of economic uncertainties are profoundly influencing the industry's direction. Retailers are increasingly turning to e-commerce and
