In this conversation, we delve into the challenges faced by retailers in terms of connectivity and how it impacts their operations. Zainab Hussain, an e-commerce strategist, shares her insights on these issues as revealed in Ericsson's latest "Sector in Focus: Connecting Retail" report. What was
The world of retail is ever-evolving, and keeping a finger on its pulse is crucial for understanding broader economic trends. Today, we have the pleasure of discussing the latest projections and trends in retail with Zainab Hussain, a seasoned e-commerce strategist. Her expertise in customer
iQmetrix, a prominent provider of interconnected commerce solutions specifically for telecom retail, has recently unveiled iQ Payments, a groundbreaking mobile-first payment solution designed to modernize and elevate the retail experience. This advanced technology aims to help retailers stay ahead
The retail media sector is currently characterized by a dichotomy where major players like Amazon and Walmart dominate over 80% of all retail media spending. While these giants exert significant control over the market, the landscape is also populated by over 70 competing retail media networks
In a world where time is precious and convenience is paramount, Dollar Shave Club has emerged as a leader in transforming the grooming industry by introducing a remarkable subscription-based service for razor deliveries. Launched in 2012, the innovative concept caught widespread attention, not just
In today's rapidly shifting retail landscape, managing e-commerce fulfillment in-house has become increasingly challenging for brands striving to meet growing consumer demands. A recent survey of 200 retail decision-makers underscores the difficulties faced by modern retail brands as they navigate
Zendesk, a leader in AI-driven service technology, launched the Zendesk Resolution Platform at its annual Relate conference. This new innovation aims to redefine customer service by utilizing Agentic AI—a sophisticated form of artificial intelligence tailored for service sectors. Zendesk's latest
Artificial Intelligence (AI) has profoundly transformed the retail industry, heralding a new era in shopping. The transition towards AI-driven solutions influences multiple retail facets, including personalized shopping experiences and innovative loyalty programs. The dynamic changes brought by AI
Despite being overshadowed by industry giants like Amazon and Walmart, smaller retail media networks (RMNs) are working hard to carve out their share in the rapidly evolving $140 billion global industry. While Amazon and Walmart command 85% of the ad spend, the remaining 15% offers a challenging
Navigating the rapidly evolving landscape of ecommerce is a challenge that online retailers are embracing with increasing enthusiasm. In 2024, the spotlight is on advanced technological investments, particularly in artificial intelligence (AI) and marketing automation. Retailers are strategically
