Olivia Paine

Olivia Paine

Customer Experience Advisor
Olivia Paine specializes in retail trends and innovation. She explores emerging trends such as experiential retail, sustainable practices, and digital transformation. Olivia is a creative and forward-thinking writer who inspires her readers to embrace change, experiment with new approaches, and stay ahead of the curve in an increasingly competitive market.
How Are Tariffs Transforming Your Holiday Electronics Shopping?
E-Commerce How Are Tariffs Transforming Your Holiday Electronics Shopping?

Upcoming U.S. tariffs are set to increase the prices of electronics, including laptops and smartphones, by up to 11%, as analyzed by the Joint Economic Committee and highlighted in the latest Ecommerce Pulse Report by Salsify and the Digital Shelf Institute. This price hike is impacting consumer

Retail Media Revolutionizes Consumer Engagement In and Out of Stores
Operations & Management Retail Media Revolutionizes Consumer Engagement In and Out of Stores

The world of retail is undergoing a dramatic transformation, significantly influenced by the rapid advancement and strategic utilization of retail media. This remarkable shift is not confined to the digital realm alone but spans across the conventional physical store environments, creating a

JD.com Trials Joybuy in London, Offers Same-Day Delivery
E-Commerce JD.com Trials Joybuy in London, Offers Same-Day Delivery

China's e-commerce giant JD.com has embarked on an expansion into the UK market with the trial launch of its self-operated retail platform, Joybuy, in the London area. Initially, Joybuy is catering to a select group of "seed" users while actively recruiting merchants. The platform offers a broad

Cresta AI Now Available on Google Cloud Marketplace
Tech & Innovation Cresta AI Now Available on Google Cloud Marketplace

Cresta, a prominent AI platform for contact centers, has now become available on the Google Cloud Marketplace. This new development provides organizations with greater flexibility and cloud deployment options using Google Cloud. The initiative aims to simplify the procurement process for

How Is Mars Transforming with a Standardized AI Platform?
Tech & Innovation How Is Mars Transforming with a Standardized AI Platform?

Mars is enhancing its centralized AI platform, initially launched as a minimum viable product for approximately 200 associates in Q4. The initiative aims to standardize AI tools, processes, and infrastructure to minimize risks and increase efficiency. Kaarthikeyan Subramaniam, Director of Digital

Ingredient Transparency Becomes Key for Beauty E-Commerce Compliance
E-Commerce Ingredient Transparency Becomes Key for Beauty E-Commerce Compliance

In the ever-evolving landscape of e-commerce, cosmetic labeling and ingredient transparency have become critical issues for beauty retailers. Our guest, Zainab Hussain, an e-commerce strategist with extensive experience in customer engagement and operations management, sheds light on how Skin Match

2024 B2B Buyer Study Reveals New Insights on Purchasing Decisions
Customer Engagement 2024 B2B Buyer Study Reveals New Insights on Purchasing Decisions

In today's dynamic B2B landscape, understanding buyer behavior is crucial for driving successful engagements. We have the privilege of speaking with Zainab Hussain, an e-commerce strategist specializing in customer engagement and operations management, who will share insights drawn from the 2024

Britannia and Google Launch AI Tool for Visually Impaired Shoppers
Tech & Innovation Britannia and Google Launch AI Tool for Visually Impaired Shoppers

In a groundbreaking development aimed at enhancing the retail experience for visually impaired shoppers, Britannia Industries, in collaboration with WPP and supported by Google Cloud's AI technology, has debuted Britannia A-Eye to provide a transformative shopping assistant experience. Leveraging

How Can Consumer Insights Transform Product Innovation?
Customer Engagement How Can Consumer Insights Transform Product Innovation?

In today's fast-paced e-commerce landscape, a strong innovation strategy fueled by consumer insights is crucial. We turn to Zainab Hussain, an e-commerce strategist celebrated for her deep understanding of customer engagement and operations management, to shed light on the significance of early

ANZ Retail Media Market Grows, Faces Measurement and Talent Issues
Tech & Innovation ANZ Retail Media Market Grows, Faces Measurement and Talent Issues

The latest ANZ Retail Media Report Card by Mars United Commerce marks significant progress in Australia and New Zealand's evolving retail media market, indicating a phase of maturity. This fourth edition of the report monitors the rapid growth of retail media networks in the region, focusing on

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