In the rapidly evolving retail landscape, managing stress in contact centers has become a critical challenge. Enter Zainab Hussain, an e-commerce strategist with vast expertise in customer engagement and operations management, who sheds light on how conversational AI is reshaping the future of
Recent high-profile cyber-attacks targeting the UK's major retailers have cast a glaring spotlight on the escalating importance of cybersecurity in modern business landscapes. These attacks are not random acts of mischief but well-coordinated assaults orchestrated by sophisticated criminal
Klaviyo has been acknowledged as a leading marketing tool by Expert Consumers, highlighted for its seamless integration of marketing automation with data-driven personalization and omnichannel engagement. The platform supports over 167,000 brands globally, underscoring its significant impact in the
The retail industry is undergoing a transformative shift in response to evolving consumer expectations and rapid technological advancements, positioning the NRF 2025 APAC event in Singapore as a pivotal platform for innovation. Hosted at the Marina Bay Sands from June 3 to 5, the event gathered
Companies globally are increasingly pursuing artificial intelligence (AI) solutions to enhance their operations and customer experiences, yet many face critical roadblocks, particularly with fragmented and inaccurate customer data. Recent reports indicate 78% of global firms find themselves
What if understanding human emotions within media could significantly amplify advertising success, elevating campaigns to unprecedented levels? In today's rapidly evolving digital landscape, where capturing genuine audience attention is increasingly complex, advertisers face palpable challenges
