In a landscape where digital innovation is reshaping customer engagement, Eagle Eye, a trailblazing Software-as-a-Service (SaaS) and Artificial Intelligence (AI) technology company, has hit a significant milestone by surpassing $10 million in revenue across the Asia-Pacific (APAC) region.
The Week When Every Minute Costs Millions—and One Misstep Loses a Customer In peak week, ecommerce leaders described a minute as both a profit engine and a trap, because when online spend surges to roughly $15.8 million per minute, a single stumble can push 32% of shoppers to switch brands without
Imagine a B2B landscape where losing a single client doesn’t just dent revenue but wipes out years of potential growth, while retaining an existing customer can be up to 25 times less costly than acquiring a new one. In today’s cutthroat market, customer loyalty stands as a critical pillar for
Welcome to an insightful conversation with Zainab Hussain, a seasoned e-commerce strategist and retail expert with a deep understanding of customer engagement and operations management. With years of experience helping CPG brands navigate evolving consumer landscapes, Zainab offers a unique
Welcome to an eye-opening conversation with Zainab Hussain, a renowned e-commerce strategist and retail expert with a wealth of experience in customer engagement and operations management. With a keen eye for the nuances of customer experience, Zainab has spent years uncovering the hidden
In an era where customer expectations shape the competitive landscape, a startling trend has emerged: customer experience (CX) scores are on a downward trajectory across major industry benchmarks, prompting urgent reflection among business leaders. This decline, reflected in metrics like
