Loyalty

JD.com Trials Joybuy in London, Offers Same-Day Delivery
E-Commerce JD.com Trials Joybuy in London, Offers Same-Day Delivery

China's e-commerce giant JD.com has embarked on an expansion into the UK market with the trial launch of its self-operated retail platform, Joybuy, in the London area. Initially, Joybuy is catering to a select group of "seed" users while actively recruiting merchants. The platform

How Applebee’s Refines Customer Insights to Enhance Experience
Customer Engagement How Applebee’s Refines Customer Insights to Enhance Experience

Zainab Hussain, an e-commerce strategist specializing in customer engagement and operations management, is known for her innovative strategies in improving customer experience. In this engaging interview, she shares valuable insights on designing and implementing successful customer insights

Can NCR Voyix Transform Retail with Future-Ready POS Solutions?
E-Commerce Can NCR Voyix Transform Retail with Future-Ready POS Solutions?

The demand for innovative and agile point-of-sale (POS) systems in the retail sector has never been more critical than today, as retailers scramble to meet evolving customer expectations and rapidly shifting business needs. Recognizing this imperative, NCR Voyix Corporation (NYSE: VYX) has emerged

How is AI Transforming Customer Experience Analytics?
Customer Engagement How is AI Transforming Customer Experience Analytics?

The customer experience (CX) analytics landscape is experiencing a significant transformation, driven by the rise of artificial intelligence (AI). AI's sophisticated ability to process complex data, generate valuable insights, and enable actionable strategies is revolutionizing how businesses

How Will Narvar's AI Transform Retail Fraud & Return Management?
Tech & Innovation How Will Narvar's AI Transform Retail Fraud & Return Management?

The phenomenon of online shopping has exploded, leading to an unprecedented increase in the volume of product returns. Industry estimates indicate that retail returns are expected to reach an astounding $1 trillion by the end of this year. While this surge in returns presents operational and

Trustpilot Unveils Tools to Boost Growth and Enhance Customer Trust
Customer Engagement Trustpilot Unveils Tools to Boost Growth and Enhance Customer Trust

In an era where customer feedback holds significant weight in shaping business strategies, the role of reliable review platforms becomes more crucial than ever. Trustpilot, a leading independent platform for customer feedback, has recently introduced new features aimed at empowering businesses to

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