Innovation

How Does Citi Retail Services Use Consumer Feedback in Innovation?
Tech & Innovation How Does Citi Retail Services Use Consumer Feedback in Innovation?

Consumer feedback plays a pivotal role in driving innovation at Citi Retail Services, particularly when it comes to developing their Citi Pay product line. Terry O’Neil, the head of connected commerce and strategic growth for Citi Retail Services, shares extensive insights into how the company

Simbe Secures $50M to Enhance Retail Automation and Expand Globally
Tech & Innovation Simbe Secures $50M to Enhance Retail Automation and Expand Globally

Simbe, a leading provider of retail automation solutions, recently announced a substantial achievement in securing $50 million in Series C equity financing. This funding milestone was primarily driven by Growth Equity at Goldman Sachs Alternatives, with notable participation from Eclipse, Valo

How Are Retailers Using Tech to Boost Customer Loyalty and Retention?
Customer Engagement How Are Retailers Using Tech to Boost Customer Loyalty and Retention?

Retailers are increasingly turning to advanced technologies like artificial intelligence and big data analytics to personalize customer experiences and enhance retention rates. By leveraging vast amounts of consumer data, companies can gain a deep understanding of shopper behavior, enabling them to

DTI's Blueprint Revamps Philippine Retail Trade for Economic Growth
Tech & Innovation DTI's Blueprint Revamps Philippine Retail Trade for Economic Growth

The Department of Trade and Industry (DTI) in the Philippines has launched an ambitious initiative to modernize the wholesale and retail trade sector, aimed at generating significant economic growth and job opportunities. Collaborating with the Philippine Retailers Association (PRA) and the Supply

Revamping Retail: The Power of Innovative and Sustainable Packaging
Tech & Innovation Revamping Retail: The Power of Innovative and Sustainable Packaging

Over the past few decades, the retail environment has seen significant shifts, not only in consumer behavior but also in the technological advancements that drive market success. Central to these changes is the evolution of packaging, which has grown from its traditional roles of identifying,

Is Gen Z to Blame for Declining Retail Customer Service Quality?
Customer Engagement Is Gen Z to Blame for Declining Retail Customer Service Quality?

The growing presence of Generation Z in the retail workforce has triggered a contentious debate regarding the quality of customer service on the high street. Various perspectives arise from public opinion, personal anecdotes, and statistical data, leading to a complex discussion. But is it

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