In a move set to redefine the landscape of AI-driven customer service, Workato, a leading Enterprise Orchestration platform, has acquired DeepConverse, an AI-based support automation platform. Founded in 2016, DeepConverse has been at the forefront of automating customer support by leveraging
Zendesk, a leader in AI-driven service technology, launched the Zendesk Resolution Platform at its annual Relate conference. This new innovation aims to redefine customer service by utilizing Agentic AI—a sophisticated form of artificial intelligence tailored for service sectors. Zendesk's latest
The retail industry is currently facing a landscape marked by challenging economic conditions and fundamental shifts in consumer behavior. Retailers are finding innovative strategies to navigate economic pressures while embracing digital transformation and building resilience. This article delves
The retail industry is undergoing a transformative phase, driven by the integration of advanced digital technologies that streamline operations, enhance customer experience, and maintain competitiveness in an ever-evolving market. Retailers and related companies are leveraging a variety of
Despite being overshadowed by industry giants like Amazon and Walmart, smaller retail media networks (RMNs) are working hard to carve out their share in the rapidly evolving $140 billion global industry. While Amazon and Walmart command 85% of the ad spend, the remaining 15% offers a challenging
As the supply chain ecosystem rapidly evolves, the digitalization of warehouses emerges as a crucial step towards maintaining agility and efficiency in the retail and consumer goods sectors. By now, embracing advanced technologies like AI, robotics, and cloud computing is no longer optional but a
