As we approach 2025, businesses must evolve their loyalty strategies to keep pace with the changing expectations and demands of their customers. Traditional loyalty programs that relied heavily on points and discounts are no longer sufficient to foster strong connections with today's savvy
Asda is taking significant steps to improve the shopping experience for its customers by piloting innovative self-service solutions at its Ashton-under-Lyne store in Greater Manchester. The initiative includes a novel self-service returns drop box, allowing shoppers to scan their receipts and place
Harrods, renowned for its commitment to exceptional customer service, faced a significant challenge with its existing self-checkout (SCO) hardware, which was plagued by technical issues and was rigidly tied to the software supplier’s infrastructure. These limitations prevented Harrods from offering
In 2024, the global retail industry is undergoing a significant transformation driven by technological advancements. Major retailers are investing heavily in digital tools to enhance customer experience, streamline operations, and maintain a competitive edge. As the retail landscape continues to
Consumer feedback plays a pivotal role in driving innovation at Citi Retail Services, particularly when it comes to developing their Citi Pay product line. Terry O’Neil, the head of connected commerce and strategic growth for Citi Retail Services, shares extensive insights into how the company c
Simbe, a leading provider of retail automation solutions, recently announced a substantial achievement in securing $50 million in Series C equity financing. This funding milestone was primarily driven by Growth Equity at Goldman Sachs Alternatives, with notable participation from Eclipse, Valo
