Innovation

Retail's Future: Embracing AI, Authenticity, and In-Store Experiences
Tech & Innovation Retail's Future: Embracing AI, Authenticity, and In-Store Experiences

The National Retail Federation’s 2025 Big Show conference in New York City highlighted critical insights into the future of the retail industry, drawing attention to the ways technology, branding, personalization, and store experiences are shaping the landscape. High-profile figures, including John

Can Michaels Sustain Success with Interim Leadership Amid CEO Search?
Operations & Management Can Michaels Sustain Success with Interim Leadership Amid CEO Search?

Michaels is currently navigating a significant leadership transition with the departure of former CEO Ashley Buchanan, who left to take the helm at Kohl's. In response, the company has appointed an interim leadership team comprising President Heather Bennett, Chief Financial Officer Perry

Smart Warehousing: The Essential Technology for Retailer's Future
Operations & Management Smart Warehousing: The Essential Technology for Retailer's Future

As 2024 draws to a close, the landscape of retail warehousing is undergoing significant changes, presenting both challenges and opportunities for retailers. The rapid rise of e-commerce requires retailers to rethink traditional warehouse operations, embracing new technologies to meet customer

How Is American Eagle Balancing AI Integration and Brand Authenticity?
Tech & Innovation How Is American Eagle Balancing AI Integration and Brand Authenticity?

American Eagle's Chief Marketing Officer (CMO), Craig Brommers, is at the forefront of navigating the complex landscape of artificial intelligence in marketing while addressing the challenge of maintaining brand authenticity amidst rising content demands. As digital ecosystems evolve,

How Are Retailers Tackling the Growing Challenge of E-Commerce Returns?
E-Commerce How Are Retailers Tackling the Growing Challenge of E-Commerce Returns?

Retailers are grappling with increasing difficulties and costs associated with returns, a trend exacerbated by the growing volume of e-commerce transactions. According to the National Retail Federation (NRF), total returns in retail amounted to $743 billion in 2023, translating to $145 million in

Retail Sees Surge in Job Cuts as Technological Shifts Shape Industry
Operations & Management Retail Sees Surge in Job Cuts as Technological Shifts Shape Industry

In a period marked by rapid technological advancements and significant economic adjustments, the retail industry in the U.S. has seen a dramatic increase in job cuts, as illustrated by a recent report from Challenger, Gray & Christmas. Job cuts in the retail sector spiked in December, surging

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