Innovation

Amidst the hum of automated warehouses and the constant movement of container ships, Malaysia's logistics sector has rapidly transformed into a regional powerhouse, but its impressive growth trajectory now confronts a confluence of formidable global economic and environmental headwinds. The

A Seismic Shift in the Global Customer Experience Landscape The customer experience sector has just witnessed a landmark consolidation that redefines the competitive landscape. iQor CXBPO™, a global titan in managed services and technology, has officially acquired OP360, a rapidly growing and

The complex, often fragmented world of post-purchase commerce operations is undergoing a seismic transformation, moving away from cumbersome manual processes toward a future orchestrated by artificial intelligence. This shift is no longer a distant concept but a present-day reality, powerfully

The seamless convenience of adding an item to a digital cart and having it arrive at your doorstep masks a complex and increasingly perilous digital ecosystem where consumer data has become the ultimate prize. As artificial intelligence integrates deeper into the fabric of online retail, it is

With agentic AI poised to redefine the landscape of retail, we sat down with Zainab Hussain, a leading e-commerce strategist, to discuss the groundbreaking innovations behind DaVinci Commerce. Fresh off its recognition as a Top 50 NRF Innovation for 2026, the platform is making waves by tackling

The evolution of artificial intelligence has reached a critical inflection point, transitioning from sophisticated information processors to autonomous economic actors capable of independently executing complex commercial transactions on a global scale. This transformation from passive assistant to