Zainab Hussain, an e-commerce strategist experienced in customer engagement and operations management, shares her insights on the impact of AI on e-commerce logistics and how it is becoming indispensable for retailers navigating shipping disruptions and customer expectations. How have shipping
The increasing integration of mobile phones into various aspects of daily life has positioned them as indispensable tools in modern shopping experiences, signaling a transformative shift in consumer behaviors and retailer responses. Research from the "2025 Global Digital Shopping Index
Amazon's relentless pursuit of exceptional delivery efficiency has recently marked a significant milestone with the 20th anniversary of its Prime membership service. The e-commerce giant celebrated this occasion by delivering over 9 billion packages globally within one to two days in the past
The global e-commerce landscape has been dominated by giants like Amazon for years. However, the sudden emergence of Temu, an offshoot of Pinduoduo, has introduced a new dynamic to the market. Temu's innovative business models and strategic decisions have not only disrupted the status quo but
Alibaba, a global e-commerce leader, has evolved from a dominant Chinese platform to a multifaceted international business. This article examines Alibaba's journey, strategic diversification, and its impact on various sectors such as cloud computing, logistics, and entertainment.
Retailers are grappling with increasing difficulties and costs associated with returns, a trend exacerbated by the growing volume of e-commerce transactions. According to the National Retail Federation (NRF), total returns in retail amounted to $743 billion in 2023, translating to $145 million in
