Customer Analytics

Will Retail Sales Still Grow Despite Economic Uncertainty in 2025?
Customer Engagement Will Retail Sales Still Grow Despite Economic Uncertainty in 2025?

As the year progresses, the retail industry approaches a pivotal moment. Despite ongoing economic uncertainties, the National Retail Federation (NRF) forecasts that U.S. retail sales will continue to grow, albeit at a more moderated pace compared to previous years. With projections indicating a

NRF Predicts 2025 Retail Sales Growth Despite Economic Uncertainties
Customer Engagement NRF Predicts 2025 Retail Sales Growth Despite Economic Uncertainties

The world of retail is ever-evolving, and keeping a finger on its pulse is crucial for understanding broader economic trends. Today, we have the pleasure of discussing the latest projections and trends in retail with Zainab Hussain, a seasoned e-commerce strategist. Her expertise in customer

How Are Retailers Adapting to Surge in Mobile Engagement and Messaging?
Customer Engagement How Are Retailers Adapting to Surge in Mobile Engagement and Messaging?

The Listrak 2025 Cross-Channel Benchmark Report has cast a spotlight on an intriguing trend in the retail industry, with significant increases in messaging volumes across various channels. Retailers are encountering a new challenge: addressing the surge in mobile engagement and messaging to remain

How is the Retail Sector Adapting to Economic Challenges in 2025?
Customer Engagement How is the Retail Sector Adapting to Economic Challenges in 2025?

The retail industry is currently facing a landscape marked by challenging economic conditions and fundamental shifts in consumer behavior. Retailers are finding innovative strategies to navigate economic pressures while embracing digital transformation and building resilience. This article delves

Are Consumers Willing to Pay More for Sustainability in Retail?
Customer Engagement Are Consumers Willing to Pay More for Sustainability in Retail?

In this interview, we are speaking with Zainab Hussain, an e-commerce strategist with deep experience in customer engagement and operations management. We'll discuss consumers' willingness to pay for sustainable products, barriers they face, and the role of technology in promoting

Is Self-Indulgence the New Trend in Travel Retail Post-Pandemic?
Customer Engagement Is Self-Indulgence the New Trend in Travel Retail Post-Pandemic?

Today, we are joined by Zainab Hussain, an e-commerce strategist with experience in customer engagement and operations management. She will share her insights on the self-purchasing trend in travel retail, as highlighted by the latest M1nd-set research. What prompted M1nd-set to conduct research on

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