Customer Analytics

Concentrix Unveils iX Hero to Transform Customer Service
Customer Engagement Concentrix Unveils iX Hero to Transform Customer Service

In today's interview, we delve into the transformative world of customer experience technology with Zainab Hussain, an esteemed e-commerce strategist. Known for her expertise in customer engagement and operations management, Zainab provides us with valuable insights into the launch of iX Hero by

Unlocking Customer Insight: Data Axle's ProfileFuse Launch
Tech & Innovation Unlocking Customer Insight: Data Axle's ProfileFuse Launch

In a landscape where precision in customer engagement dictates market leadership, the unveiling of ProfileFuse by Data Axle signifies a monumental shift. This groundbreaking solution strategically integrates consumer and business profiles, offering companies a robust platform for unlocking

Alorica Launches CX2GO for Scalable Customer Support Solutions
Customer Engagement Alorica Launches CX2GO for Scalable Customer Support Solutions

In a world where startups and established businesses alike seek innovative ways to excel in customer service, Zainab Hussain, a renowned e-commerce strategist, shares insights into the essential elements of contact center solutions. Today, we delve into Alorica's CX2GO, an enterprising solution

How Can Emotional AI Revolutionize eCommerce Customer Experience?
Customer Engagement How Can Emotional AI Revolutionize eCommerce Customer Experience?

In today's fast-paced eCommerce environment, delivering personalized experiences while managing costs is a challenge many businesses face. As companies strive to meet consumer expectations, leveraging technology becomes crucial, especially with the integration of emotional intelligence into AI

Is First-Party Data the Future of Retail Advertising?
Tech & Innovation Is First-Party Data the Future of Retail Advertising?

In the dynamic landscape of digital retail advertising, a significant transformation has taken place with the growing reliance on first-party data. This shift stems from various catalysts, such as the decline of third-party cookies, evolving privacy norms, and the increased consumer demand for

Is AI the Future of Retail's Innovation and Ethics?
Tech & Innovation Is AI the Future of Retail's Innovation and Ethics?

In the rapidly evolving landscape of retail, Artificial Intelligence (AI) is emerging as a pivotal force capable of driving innovation and addressing ethical challenges that come with technological advancements. Retailers are increasingly integrating AI into their operations to enhance customer

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