Customer Analytics

Why Are Retail Returns Dropping to $850 Billion in 2025?
Tech & Innovation Why Are Retail Returns Dropping to $850 Billion in 2025?

Let me introduce Zainab Hussain, a seasoned e-commerce strategist with a deep understanding of customer engagement and operations management. With years of experience helping retailers navigate the complexities of online shopping trends, Zainab offers invaluable insights into the evolving world of

Why Is Europe Leading in Consumer Sentiment Stability?
Customer Engagement Why Is Europe Leading in Consumer Sentiment Stability?

Exploring Consumer Sentiment Trends in Western Markets As the holiday season unfolds in 2025, a striking disparity emerges in consumer sentiment across Western markets, with Europe standing out as a beacon of stability while regions like the United States grapple with fluctuating confidence,

Gen Z and Millennials Lead AI Adoption in Holiday Shopping
Tech & Innovation Gen Z and Millennials Lead AI Adoption in Holiday Shopping

Setting the Stage for a Tech-Driven Holiday Season In an era where technology shapes nearly every facet of daily life, holiday shopping has emerged as a key battleground for innovation, with a staggering 44% of Millennials and 42% of Gen Z embracing artificial intelligence (AI) tools to navigate

India's Retail Sector Hits Record $61.5B in 2025 Festive Sales
Customer Engagement India's Retail Sector Hits Record $61.5B in 2025 Festive Sales

India's retail sector has achieved a staggering milestone during this year's festive season, recording an unprecedented $61.5 billion in sales of goods from Navratri to Diwali, highlighting the industry's dynamism. Coupled with $650 billion in services, this remarkable figure underscores the vital

Is UK Retail Spending Slowing Before the Autumn Budget?
Customer Engagement Is UK Retail Spending Slowing Before the Autumn Budget?

Overview of the UK Retail Sector The UK retail sector, a cornerstone of the national economy, contributes significantly to GDP and employment, serving as a vital barometer of consumer confidence. With millions of transactions daily, it reflects the financial health and sentiment of households

Why Are Your Customers Leaving and How Can You Stop It?
Customer Engagement Why Are Your Customers Leaving and How Can You Stop It?

In today’s fast-paced digital economy, businesses built on subscription models are grappling with an alarming trend: customers are walking away at an unprecedented rate, often without clear reasons becoming apparent until it’s too late to act. The rise of mobile apps has turbocharged the

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