In our fast-paced digital era, customer experience (CX) has become paramount. To provide insights into this evolving landscape, we have Zainab Hussain with us, an accomplished e-commerce strategist known for her expertise in customer engagement and operations management. Zainab's journey
Press Ganey Forsta, a leader in experience measurement and analytics, has acquired InMoment, a company known for its cutting-edge customer experience technology. This strategic acquisition aims to blend the capabilities of both organizations to improve experience technology by integrating employee,
Amid the escalating digital revolution, organizations grapple with technology-driven initiatives to harness business value. Yet, a staggering statistic reveals that nearly 70% of these digital transformations fall short of expectations, entangled in solution-first mindsets that overlook
In the evolving realm of e-commerce, few have delved as deeply into the intricacies of customer engagement and operations management as Zainab Hussain. As an expert in crafting innovative loyalty strategies, Zainab offers a wealth of insights into how businesses can leverage AI to transform their
Albertsons' introduction of a dedicated e-commerce platform marks a strategic shift in the grocery retailer's approach to business-to-business (B2B) shopping. By leveraging innovative technologies and flexible service offerings, Albertsons aims to reshape the B2B landscape for local
In today's digital age, the landscape of online retail is evolving rapidly, driven by the increasing integration of cryptocurrencies as a legitimate and appealing payment option. Zainab Hussain, an e-commerce strategist with vast experience in customer engagement and operations management,
