Today, we’re thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist and retail expert with a deep background in customer engagement and operations management. With years of experience in leveraging technology to enhance customer interactions, Zainab has become a go-to voice in
Today, we’re thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist with a deep background in customer engagement and operations management. With her finger on the pulse of digital retail trends, Zainab offers invaluable insights into the shifting landscape of online shopping.
Short introduction I’m thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist and retail expert with a deep understanding of customer engagement and operations management. Today, we’re diving into the fascinating world of AI in marketing, focusing on how innovative tools are
Imagine a customer service interaction where a chatbot not only resolves a technical issue in seconds but also detects frustration in a user's tone, offering a compassionate response that turns dissatisfaction into loyalty. This scenario, once a distant dream, is now a tangible reality thanks to
In the fast-paced realm of customer service, chatbots have emerged as both a revolutionary tool and a potential pitfall for businesses striving to enhance user satisfaction, but their implementation often reveals critical flaws. Since their inception in 1966 with ELIZA, a simple conversational
Imagine conducting an online search for a new product, only to be met with an AI-generated summary that feels more confusing than helpful, leaving you frustrated and skeptical. This experience is a reality for many, as recent studies reveal that over half of consumers harbor doubts about the
