In the rapidly evolving landscape of retail, Artificial Intelligence (AI) is emerging as a pivotal force capable of driving innovation and addressing ethical challenges that come with technological advancements. Retailers are increasingly integrating AI into their operations to enhance customer
In today’s rapidly evolving retail landscape, achieving omnichannel excellence is more than just a competitive edge; it's an essential component for catering to increasingly diverse customer needs. Zainab Hussain, a seasoned e-commerce strategist, sheds light on how integrating various facets of
Imagine maneuvering through a dense forest without a map; this scenario mirrors how many businesses operate without direct customer feedback. Recent studies highlight that a staggering 60% of organizations fall into this category. In this uncharted territory, companies must anticipate customer
In our fast-paced digital era, customer experience (CX) has become paramount. To provide insights into this evolving landscape, we have Zainab Hussain with us, an accomplished e-commerce strategist known for her expertise in customer engagement and operations management. Zainab's journey through
Press Ganey Forsta, a leader in experience measurement and analytics, has acquired InMoment, a company known for its cutting-edge customer experience technology. This strategic acquisition aims to blend the capabilities of both organizations to improve experience technology by integrating employee,
Amid the escalating digital revolution, organizations grapple with technology-driven initiatives to harness business value. Yet, a staggering statistic reveals that nearly 70% of these digital transformations fall short of expectations, entangled in solution-first mindsets that overlook
