Customer Analytics

Why Great Leaders Hack the Irrational Mind
Customer Engagement Why Great Leaders Hack the Irrational Mind

A growing body of research from behavioral scientists and organizational psychologists is converging on a startling conclusion: the most meticulously crafted business plans, driven by flawless logic and robust data, often fail for one simple reason they do not account for the messy, unpredictable,

Modernize Workflows, Not Just Applications
Customer Engagement Modernize Workflows, Not Just Applications

In the world of enterprise modernization, a frustrating paradox has emerged: companies pour millions into new cloud platforms and SaaS applications, only to find their core operational struggles persist. To help us understand why this happens and explore a more effective path forward, we're joined

Turn Trial Into Loyalty With Easy First-Use Fixes
Customer Engagement Turn Trial Into Loyalty With Easy First-Use Fixes

In the world of consumer goods, most brands focus their energy and budget on getting a customer to make that first purchase. But our guest today, retail expert and e-commerce strategist Zainab Hussain, argues that the real battle is won or lost in the first week of use. She has built her career on

How to Turn Customer Feelings Into Business Results
Customer Engagement How to Turn Customer Feelings Into Business Results

Enterprises today are inundated with vast quantities of data and sophisticated analytical models, yet many struggle to produce outcomes that customers can actually feel. This disconnect highlights a critical shortfall that is not a modeling problem but an execution problem at its core. Recent

Is Retail Ready to Blend Our Digital and Physical Worlds?
Tech & Innovation Is Retail Ready to Blend Our Digital and Physical Worlds?

The very fabric of commerce is being rewoven as the lines separating our digital lives from our physical experiences continue to blur, creating a new set of expectations for how we shop. We are moving decisively away from the era of multichannel retail, where a brand simply maintained a presence on

What Drove The Trillion-Dollar Holiday Season?
Tech & Innovation What Drove The Trillion-Dollar Holiday Season?

A New Era of Conscious Consumerism Fuels Record-Breaking Spend The global ecommerce market shattered previous benchmarks by surging past the one-trillion-dollar mark by mid-December, a monumental figure that powerfully illustrates not just the sheer scale of holiday spending but a fundamental

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