In an era where technology is reshaping every aspect of daily life, a surprising trend has emerged among UK consumers when it comes to customer service interactions, revealing a strong preference for human support over artificial intelligence. Despite the rapid advancements and widespread adoption
Overview of the UK Retail Sector The UK retail sector is experiencing a remarkable resurgence, with sales volumes reaching their highest levels since 2022, according to the latest figures from the Office for National Statistics (ONS). This unexpected growth, marked by a consistent upward trend over
Today, we’re thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist with a deep background in customer engagement and operations management. With her extensive expertise in the digital retail space, Zainab offers unique insights into the evolving world of retail media networks.
In an era where digital interactions shape the business landscape, a startling reality has emerged that threatens the very foundation of customer relationships, and a recent report from Qualtrics, surveying over 20,000 consumers across 14 countries, reveals that a staggering 71% of customers are
Let me introduce Zainab Hussain, a seasoned e-commerce strategist with a deep understanding of customer engagement and operations management. With years of experience helping retailers navigate the complexities of online shopping trends, Zainab offers invaluable insights into the evolving world of
Exploring Consumer Sentiment Trends in Western Markets As the holiday season unfolds in 2025, a striking disparity emerges in consumer sentiment across Western markets, with Europe standing out as a beacon of stability while regions like the United States grapple with fluctuating confidence,
