Chatbots

In a move designed to improve the in-store shopping experience, Keurig has partnered with Walmart to introduce an AI-powered chatbot that will assist customers in selecting the ideal coffee maker. This innovative virtual assistant, which has been launched as a pilot project across five Walmart

In a bold move that underscores its commitment to innovation, Amazon has introduced its Gen-AI-powered Rufus chatbot in the UK, aiming to transform how customers interact with its services. This initiative is part of Amazon’s strategy to leverage AI not just for operational efficiency but to s

Chatbots, a revolutionary development in artificial intelligence and machine learning, are computer programs designed to simulate human conversation through text or voice interfaces. They perform a multitude of tasks ranging from customer service to personal assistance, and their applications have

As the holiday season approaches, shoppers are increasingly turning to artificial intelligence (AI) technologies to enhance their shopping experience, with recent data highlighting a growing trend in the integration of such technologies in retail. A survey by Perfect Corp revealed that almost 52%

Artificial Intelligence (AI) is transforming the retail sector by enhancing customer experiences, streamlining business operations, and supporting decision-making processes. AI-driven systems analyze data, automate tasks, and facilitate personalized, efficient experiences for both customers and

A recent survey conducted by Kapture CX has spotlighted significant challenges in the online shopping experience, particularly frustration with customer service, primarily due to ineffective chatbots. According to the poll, 43% of respondents identified ineffective chatbot assistance as their