I'm thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist with a deep background in customer engagement and operations management. With her extensive experience in the digital retail space, Zainab offers a unique perspective on how businesses can leverage cutting-edge tools to
The e-commerce landscape in 2025 is a dynamic battlefield where businesses must adapt swiftly to consumer demands and technological advancements to survive. Artificial intelligence (AI) has emerged as a pivotal force, reshaping how online retailers engage with customers, optimize operations, and
Today, we’re thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist with deep expertise in customer engagement and operations management. With years of experience in the retail and B2B sectors, Zainab has a unique perspective on how digital transformation is reshaping the
In the fast-paced realm of customer service, chatbots have emerged as both a revolutionary tool and a potential pitfall for businesses striving to enhance user satisfaction, but their implementation often reveals critical flaws. Since their inception in 1966 with ELIZA, a simple conversational
Imagine a world where online shopping feels like having a personal assistant who knows exactly what you need, predicts your preferences, and guides you through a seamless buying journey. This is no longer a distant dream but a reality driven by generative AI, a technology that is revolutionizing
I'm thrilled to sit down with Zainab Hussain, our esteemed retail expert and e-commerce strategist, who brings a wealth of experience in customer engagement and operations management. Today, we’re diving into the exciting world of AI-driven innovation with a focus on ECGI Holdings’ Uplist Ventures
