In today's fast-paced digital world, technology is advancing rapidly, with conversational artificial intelligence (AI) being one of the most transformative areas of innovation. This review delves into the significant developments in this sector, exploring the technology's evolution, key features,
As artificial intelligence becomes a cornerstone of brand discovery, consumer behavior is undergoing a profound transformation. With 62% of consumers now trusting AI for brand discovery at the same level as traditional search methods, the landscape is shifting toward a digital-first interaction
In the ever-evolving world of e-commerce, Zainab Hussain stands out as an expert in optimizing digital consumer engagement and operations management. Armed with her extensive experience, Zainab offers us her insights into how innovative technologies, particularly AI, are reshaping online shopping.
In a move that challenges industry norms and focuses on enhancing user experience at the store level, Starbucks has introduced groundbreaking technologies aimed at revolutionizing barista operations. Emerging from the discussions held during its 2025 Leadership Experience in Las Vegas, the company
In today's fast-evolving world of customer experience automation, Zainab Hussain stands at the forefront as a renowned e-commerce strategist. She possesses deep insights into how organizations can effectively manage customer interactions and harness technology for enhanced engagement. Her
Clerk Chat, an innovative customer experience platform, has entered a landmark partnership with Google, Verizon, T-Mobile, and AT&T to offer Rich Communication Services (RCS) messaging. This collaboration is noteworthy for its simultaneous rollout of verified RCS messaging across major U.S.
