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Is AI Revolutionizing Our Online Shopping Experience?
Tech & Innovation Is AI Revolutionizing Our Online Shopping Experience?

In the ever-evolving world of e-commerce, Zainab Hussain stands out as an expert in optimizing digital consumer engagement and operations management. Armed with her extensive experience, Zainab offers us her insights into how innovative technologies, particularly AI, are reshaping online shopping.

Starbucks Unveils AI Chatbot and Next Gen POS to Aid Baristas
Operations & Management Starbucks Unveils AI Chatbot and Next Gen POS to Aid Baristas

In a move that challenges industry norms and focuses on enhancing user experience at the store level, Starbucks has introduced groundbreaking technologies aimed at revolutionizing barista operations. Emerging from the discussions held during its 2025 Leadership Experience in Las Vegas, the company

Is Voice-Led Automation the Future of Customer Experience?
Tech & Innovation Is Voice-Led Automation the Future of Customer Experience?

In today's fast-evolving world of customer experience automation, Zainab Hussain stands at the forefront as a renowned e-commerce strategist. She possesses deep insights into how organizations can effectively manage customer interactions and harness technology for enhanced engagement. Her

Is RCS Messaging Revolutionizing Customer Engagement?
Tech & Innovation Is RCS Messaging Revolutionizing Customer Engagement?

Clerk Chat, an innovative customer experience platform, has entered a landmark partnership with Google, Verizon, T-Mobile, and AT&T to offer Rich Communication Services (RCS) messaging. This collaboration is noteworthy for its simultaneous rollout of verified RCS messaging across major U.S.

Can AI Transform Retail with Digital Sales Ambassadors?
E-Commerce Can AI Transform Retail with Digital Sales Ambassadors?

In the dynamic world of e-commerce, where personalization and efficiency are essential, Zainab Hussain stands at the forefront as a strategist in customer engagement and operations management. Today, we discuss the revolutionary Sales Ambassador™ by Eyekandy, a digital initiative promising to

AI in Customer Support: Why Humans Remain Indispensable
Customer Engagement AI in Customer Support: Why Humans Remain Indispensable

In today's rapidly advancing technological landscape, businesses are constantly seeking innovative ways to streamline operations and enhance customer satisfaction. Artificial intelligence (AI) has emerged as a powerful tool within this dynamic environment, revolutionizing various aspects of

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