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Is Voice-Led Automation the Future of Customer Experience?
Tech & Innovation Is Voice-Led Automation the Future of Customer Experience?

In today's fast-evolving world of customer experience automation, Zainab Hussain stands at the forefront as a renowned e-commerce strategist. She possesses deep insights into how organizations can effectively manage customer interactions and harness technology for enhanced engagement. Her

Is RCS Messaging Revolutionizing Customer Engagement?
Tech & Innovation Is RCS Messaging Revolutionizing Customer Engagement?

Clerk Chat, an innovative customer experience platform, has entered a landmark partnership with Google, Verizon, T-Mobile, and AT&T to offer Rich Communication Services (RCS) messaging. This collaboration is noteworthy for its simultaneous rollout of verified RCS messaging across major U.S.

Can AI Transform Retail with Digital Sales Ambassadors?
E-Commerce Can AI Transform Retail with Digital Sales Ambassadors?

In the dynamic world of e-commerce, where personalization and efficiency are essential, Zainab Hussain stands at the forefront as a strategist in customer engagement and operations management. Today, we discuss the revolutionary Sales Ambassador™ by Eyekandy, a digital initiative promising to

AI in Customer Support: Why Humans Remain Indispensable
Customer Engagement AI in Customer Support: Why Humans Remain Indispensable

In today's rapidly advancing technological landscape, businesses are constantly seeking innovative ways to streamline operations and enhance customer satisfaction. Artificial intelligence (AI) has emerged as a powerful tool within this dynamic environment, revolutionizing various aspects of

How Are AI Advancements Transforming Customer Experience?
Customer Engagement How Are AI Advancements Transforming Customer Experience?

Artificial Intelligence (AI) has revolutionized various sectors, with one of the most significant impacts seen in customer experience (CX). Companies are now able to leverage AI to provide deeper insights into customer behavior and preferences, thereby enhancing targeting and personalization

Retail Embraces AI: Enhancing Productivity and Navigating Challenges
Tech & Innovation Retail Embraces AI: Enhancing Productivity and Navigating Challenges

Zainab Hussain, an e-commerce strategist with experience in customer engagement and operations management, shares her insights on the role of AI in the retail sector. This interview covers the transition of AI into an essential tool, the concerns around its adoption, its ability to augment human

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