In a world where e-commerce and digital marketing strategies evolve rapidly, Zainab Hussain stands out as an expert who deeply understands the dynamics of customer engagement and operations management. Today's discussion with her unravels the fine line between theoretical marketing goals and
In a bold move defining the future of corporate structures, Amazon is embracing artificial intelligence with unprecedented depth and breadth. The company has recently announced a strategic decision to substantially integrate generative AI into its operations, aligning with a broader industry trend
As the global retail landscape undergoes significant transformation, the role of automation in reshaping operations and customer experiences cannot be overstated. Retail automation encompasses a wide array of advanced technologies, including self-checkout systems, vending machines, electronic shelf
In a move that challenges industry norms and focuses on enhancing user experience at the store level, Starbucks has introduced groundbreaking technologies aimed at revolutionizing barista operations. Emerging from the discussions held during its 2025 Leadership Experience in Las Vegas, the company
In today's rapidly evolving digital landscape, the role of AI in customer success has become an increasingly relevant topic. To delve deeper into this, we are joined by Zainab Hussain, a seasoned e-commerce strategist with a wealth of experience in customer engagement and operations management. Her
Imagine a bustling call center where agents are overwhelmed by customer complaints about connectivity disruptions. The $200 billion telecom industry is dealing with frustrating customer experiences and high churn rates. Enter Visual Agentic AI, a groundbreaking technology swiftly rewriting the
