In the ever-evolving landscape of e-commerce, cosmetic labeling and ingredient transparency have become critical issues for beauty retailers. Our guest, Zainab Hussain, an e-commerce strategist with extensive experience in customer engagement and operations management, sheds light on how Skin Match
The retail and service industries are witnessing a profound transformation driven by advancements in robotics technology. Seiko Epson Corporation, along with its subsidiary Epson X Investment Corporation, has made a strategic investment in the U.S.-based startup Blank Beauty, Inc. This
Zainab Hussain, an e-commerce strategist with experience in customer engagement and operations management, shares her insights on the role of AI in the retail sector. This interview covers the transition of AI into an essential tool, the concerns around its adoption, its ability to augment human
The retail media sector is currently characterized by a dichotomy where major players like Amazon and Walmart dominate over 80% of all retail media spending. While these giants exert significant control over the market, the landscape is also populated by over 70 competing retail media networks
In a move set to redefine the landscape of AI-driven customer service, Workato, a leading Enterprise Orchestration platform, has acquired DeepConverse, an AI-based support automation platform. Founded in 2016, DeepConverse has been at the forefront of automating customer support by leveraging
Zendesk, a leader in AI-driven service technology, launched the Zendesk Resolution Platform at its annual Relate conference. This new innovation aims to redefine customer service by utilizing Agentic AI—a sophisticated form of artificial intelligence tailored for service sectors. Zendesk's l
