Automation

AI Fails Customers by Prioritizing Speed Over Resolution
Customer Engagement AI Fails Customers by Prioritizing Speed Over Resolution

A Widening Chasm Between Technological Promise and Customer Reality While businesses have championed artificial intelligence as the definitive solution for superior customer service, promising unparalleled efficiency and instant responses, a starkly different reality has emerged for consumers. A

Akamai and Visa Partner to Secure the Future of AI Shopping
Tech & Innovation Akamai and Visa Partner to Secure the Future of AI Shopping

A New Era of Commerce Demands a New Paradigm of Security The world of online shopping is on the cusp of a revolutionary transformation. Driven by advancements in artificial intelligence, a new model known as "agentic commerce" is emerging, where autonomous AI agents will soon manage everything from

How Can AI Let Brands Move at the Speed of Culture?
Tech & Innovation How Can AI Let Brands Move at the Speed of Culture?

The Great Decoupling: When Brand Speed and Culture Diverge In today's digital landscape, culture moves at the speed of a swipe, with micro-trends on platforms like TikTok and Reddit emerging, peaking, and fading in a matter of days, sometimes hours. For brands, especially in the consumer packaged

Review of Fobi FIXYR Agentic AI
Customer Engagement Review of Fobi FIXYR Agentic AI

Introduction Is FIXYR the Future of Automated Support The relentless demand for instant, accurate customer support has pushed businesses to a critical crossroads where automation must coexist with uncompromising data security. This review aims to determine if Fobi's FIXYR Agentic AI platform is a

Hershey's CIO Powers Growth With a Future-Proof IT Strategy
Tech & Innovation Hershey's CIO Powers Growth With a Future-Proof IT Strategy

In an era where digital agility can make or break a global brand, even a 130-year-old confectionery giant like The Hershey Company must reinvent itself from the inside out to stay ahead of consumer expectations and complex market dynamics. At the heart of this pivotal transformation is Chief

Crisp Raises $26 Million to Scale Its Retail AI Platform
Tech & Innovation Crisp Raises $26 Million to Scale Its Retail AI Platform

Despite the sophisticated algorithms that curate online experiences and predict market trends, the persistent problem of empty supermarket shelves remains a costly and frustrating paradox for the global supply chain. This disconnect between technological potential and real-world execution

Loading

Subscribe to our weekly news digest.

Join now and become a part of our fast-growing community.

Invalid Email Address
Thanks for Subscribing!
We'll be sending you our best soon!
Something went wrong, please try again later