Fisher & Paykel, a luxury appliance manufacturer founded in New Zealand in 1934, is enhancing its smart appliance initiatives through predictive maintenance using AI technology. By leveraging Salesforce's Agentforce, Fisher & Paykel initially improved customer service through automations and AI
In the dynamic world of e-commerce and operations management, few can rival the expertise of Zainab Hussain. As an accomplished e-commerce strategist, she has a wealth of experience in customer engagement and operations management, making her insights invaluable for anyone looking to understand the
In a bold move, Verb Technology Company, Inc. (VERB) has made headlines with its acquisition of Lyvecom, Inc. This strategic decision is set to revolutionize VERB's MARKET.live platform by enhancing its live shopping experience for brands and consumers. With the online video platforms market
Zainab Hussain, an e-commerce strategist with expertise in customer engagement and operations management, brings a wealth of knowledge to the realm of digital analytics. Today, she shares insights on Quantum Metric’s latest innovations and the future of digital customer experiences. Can you tell us
Home Bargains, a leading discount retailer in the UK, is introducing an AI-enhanced anti-theft system at self-checkout stations. Developed in collaboration with Storewide Active Intelligence (SAI) and Everseen, the technology uses artificial intelligence in conjunction with CCTV to ensure all items
Emerging markets have consistently faced challenges in maintaining efficient retail operations, with small storefronts often struggling to keep up with supply and demand intricacies. Unilever has recently introduced a groundbreaking digital distributive trade platform that is turning the tide.
