I'm thrilled to sit down with Zainab Hussain, a seasoned e-commerce strategist with deep expertise in customer engagement and operations management. With her finger on the pulse of modern retail and research methodologies, Zainab offers unique insights into how conversational surveys are
What if launching an online store felt as effortless as chatting with a friend? In a world where e-commerce is a $6.8 trillion juggernaut, countless merchants struggle with steep technical barriers and skyrocketing costs, but Genstore, a Southern California-based startup, is rewriting the rules of
Setting the Stage for Loyalty Innovation In an era where customer retention can make or break a business, loyalty programs have emerged as vital tools for fostering engagement, yet many companies struggle with extracting actionable insights from overwhelming data, leading to significant
Setting the Stage for Supply Chain Innovation Imagine a retail landscape where overstocked shelves and empty aisles are relics of the past, where every product arrives precisely when and where it's needed, transforming the industry. This vision is becoming reality as artificial intelligence (AI)
What if the key to a sustainable wardrobe was just a click away, powered by technology that knows your style better than you do, and in 2025, as the fashion industry faces a pivotal moment with overconsumption and waste continuing to burden the planet? ThredUp, a leading online resale platform for
Introduction to AI in Contact Center Workforce Management Imagine a bustling contact center where hundreds of agents juggle customer inquiries across phone, chat, and email, while supervisors scramble to predict demand spikes and prevent service delays. This high-stakes environment, where every
